At a Glance
- Tasks: Create welcoming experiences and deliver excellent customer service to guests and colleagues.
- Company: Join ISS Facilities Services, a leader in workplace management with a people-first approach.
- Benefits: Earn £15.36 per hour with flexible part-time hours and opportunities for growth.
- Other info: Diverse and inclusive workplace with a commitment to personal development.
- Why this job: Be the friendly face that makes a difference in people's day at The Royal Marsden Hospital.
- Qualifications: Passion for customer service and strong teamwork skills are essential.
The predicted salary is between 8 - 20 £ per hour.
Company: ISS Facilities Services
Salary: from £15.36 an hour
Hours: Part-time
Location: London, SW3 6JJ - The Royal Marsden Hospital
Working Pattern: Various days and hours | 8-20 hours per week | Shifts typically 15:00-19:00 | Includes weekends and bank holidays
Contract Type: Permanent
Hourly Rate: £15.36
Are you friendly, confident, and passionate about providing great customer service? Do you enjoy connecting with people and creating positive experiences?
As a Food Host with ISS UK, you will be an ambassador for both ISS and our clients, playing a key role in delivering a warm, professional, and memorable welcome. This important position is ideal for someone who takes pride in exceptional service, builds genuine relationships, and helps create an outstanding experience for everyone who visits the workplace.
The Role
- Create a welcoming experience for guests and colleagues, consistently delivering excellent customer service
- Develop a strong understanding of the workplace environment, highlighting key areas such as dining options, services, and activities
- Provide food and beverage service to guests and patients, ensuring a welcoming, friendly, and efficient experience
- Build positive relationships with guests and colleagues, fostering a friendly and professional atmosphere
- Identify opportunities to improve the workplace experience, service, and culture, sharing innovative ideas with the team
- Bring enthusiasm and professionalism to every interaction, promoting the site’s workspaces, facilities, and culture
About You
- Excellent customer service skills with a genuine passion for delivering exceptional experiences
- A friendly, approachable, and professional manner with the ability to engage confidently with a wide range of people
- Strong teamwork skills, complemented by the ability to work independently when required
- A considerate and proactive attitude, with a willingness to support colleagues and contribute to a positive work environment
- Competent in using relevant systems and software (e.g., Microsoft Office)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Food Host in London employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Food Host in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at ISS Facilities Services and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Food Host in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at ISS Facilities Services that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at ISS Facilities Services.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at ISS Facilities Services get a sense of who you are beyond your experience!
How to prepare for a job interview at ISS Facilities Services
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at ISS Facilities Services and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
