At a Glance
- Tasks: Lead and manage integrated facilities services for prestigious independent schools.
- Company: Join a diverse and inclusive employer committed to excellence.
- Benefits: Permanent role with competitive salary and opportunities for professional growth.
- Other info: Supportive environment with a focus on continuous improvement and safety culture.
- Why this job: Make a real impact in education by ensuring high standards of service delivery.
- Qualifications: Management experience in facilities services and strong leadership skills required.
The predicted salary is between 50000 - 65000 € per year.
We are seeking a highly capable FM Contract Manager to manage and lead a prestigious independent schools account, delivering a first-class integrated facilities management service. The role will act as the primary contract representative to the customer, taking full responsibility for service delivery across both hard and soft FM, ensuring consistently high standards and customer satisfaction.
We are looking for a strong leader who will manage the integrated facility service team and maintain close, trusted relationships with key school stakeholders. Reporting into the Key Account Director, the role is accountable for operational performance, staff welfare, compliance, financial control and continuous improvement across the contract.
Key Responsibilities- Ensure efficient and effective management of integrated facilities operations, including planned and reactive maintenance of buildings, engineering systems and assets.
- Lead the delivery of cleaning and other soft FM services in line with agreed standards and SLAs.
- Build strong, long‑lasting relationships with school stakeholders, becoming a trusted service partner to the customer.
- Lead and develop the contract management team, identifying and delivering service improvement opportunities.
- Ensure full compliance with health and safety legislation and embed a strong safety culture across the team.
- Maintain accurate and up-to-date records and reporting, including planned, scheduled and reactive maintenance and safe systems of work.
- Own and deliver contract budgets, financial targets and SLAs in a commercially responsible manner.
- Manage customer queries and complaints through the agreed procedures, ensuring timely and effective resolution.
- Management experience delivering integrated facilities services within an education or similar environment.
- Proven leadership and organisational skills, with the ability to drive operational strategy and development plans.
- Relevant engineering qualifications.
- Experience managing technical infrastructure, assets and engineering systems.
- Experience delivering soft FM services.
- Strong knowledge of relevant legislation, regulations and industry standards.
- Effective stakeholder management skills.
- Service‑ and customer‑oriented mindset with strong commercial awareness.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
FM Contract Manager in London employer: ISS Facilities Services
As an employer, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Located in the heart of London, our FM Contract Manager role offers the opportunity to lead a dedicated team while managing a prestigious independent schools account, ensuring high standards of service delivery and customer satisfaction. With a commitment to diversity and a strong focus on health and safety, we provide a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land FM Contract Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to integrated facilities management and think of examples from your past experiences that showcase your leadership and problem-solving skills.
✨Tip Number 3
Showcase your soft skills! As an FM Contract Manager, building relationships is key. Be ready to discuss how you've successfully managed stakeholder expectations and resolved conflicts in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace FM Contract Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the FM Contract Manager role. Highlight your management experience in integrated facilities services and any relevant engineering qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your leadership skills and how you've built strong relationships with stakeholders in the past. We love a good story!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use specific examples of how you’ve improved service delivery or managed budgets effectively. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ISS Facilities Services
✨Know Your FM Basics
Make sure you brush up on your integrated facilities management knowledge, especially in the context of education. Understand the key responsibilities of the role, such as managing both hard and soft FM services, and be ready to discuss how you've successfully handled similar tasks in the past.
✨Showcase Your Leadership Skills
As a potential FM Contract Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've led teams, improved service delivery, and built relationships with stakeholders. Highlight any specific achievements that showcase your capability to drive operational performance.
✨Understand Compliance and Safety
Familiarise yourself with health and safety legislation relevant to facilities management. Be prepared to discuss how you've ensured compliance in previous roles and how you would embed a safety culture within the team. This shows you're not just about service delivery but also about keeping everyone safe.
✨Prepare for Customer Interaction
Since this role involves managing customer queries and complaints, think of scenarios where you've effectively resolved issues. Practice articulating your approach to maintaining high customer satisfaction and how you would handle challenging situations with school stakeholders.
