At a Glance
- Tasks: Lead global transformation and drive measurable business improvements across various services.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Other info: Diverse and inclusive employer with a focus on people and innovation.
- Why this job: Make a real impact on client outcomes and commercial growth in a dynamic environment.
- Qualifications: Experience in operational excellence and strong financial acumen required.
The predicted salary is between 72000 - 88000 £ per year.
We are seeking a Commercial PMO Lead to lead operational excellence, transformation, performance, and commercial growth across a global account. This role is responsible for identifying, developing, and executing value creation initiatives that improve client outcomes, increase profitability, support retention, and generate incremental revenue.
We are looking for a commercially minded professional who can partner with operational and commercial stakeholders, challenge existing operating models, and drive measurable business improvements across services including Technology/Engineering, Security, Cleaning, Workplace, and onsite technology delivery.
Key Responsibilities
- Lead global transformation, sustainability, and strategic improvement initiatives across the account.
- Own KPI governance, performance management, and executive reporting.
- Drive continuous improvement programmes delivering measurable P&L benefits and productivity gains.
- Identify, develop, and oversee commercial opportunities including geographic expansion, service extensions, and above-base workstreams.
- Establish governance for project delivery, benefits tracking, and realization of commercial outcomes.
- Lead customer experience programmes that support retention, contract growth, and strategic partnerships.
- Manage strategic projects, transitions, and mobilisations, ensuring delivery to scope, budget, and timeline.
- Drive innovation through technology, data analytics, and adoption of industry best practices.
Commercial Accountability
- Track and report value creation, cost savings, and revenue growth generated through projects and initiatives.
- Support the achievement of Account Development Plan objectives and growth targets.
- Build and maintain a portfolio of opportunities linked to revenue growth, margin improvement, and customer value.
- Monitor benefits realisation and ensure agreed savings and growth initiatives are delivered and sustained.
Professional and Personal Competencies/Qualifications
- Experience in operational excellence, project/programme management, or transformation leadership.
- Strong understanding of commercial models, contract management, and account development.
- Experience delivering change initiatives with measurable financial benefits.
- Strong financial acumen with the ability to build business cases and interpret P&L impacts.
- Experience within global FM, outsourcing, real estate, or service environments.
- Excellent stakeholder management, communication, and executive presentation skills.
- Strategic and commercially minded.
- Analytical with a focus on value creation.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Commercial PMO Lead in London employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial PMO Lead in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Commercial PMO Lead at ISS Facilities Services!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ISS Facilities Services or be willing to refer you for that Commercial PMO Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ISS Facilities Services who’s on the lookout for their next Commercial PMO Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Commercial PMO Lead role at ISS Facilities Services!
We think you need these skills to ace Commercial PMO Lead in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ISS Facilities Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ISS Facilities Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ISS Facilities Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
