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- Tasks: Lead change management for the Workforce360 programme and engage stakeholders effectively.
- Company: Join ISS, a diverse and inclusive employer committed to positive change.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a supportive team that values diversity and creativity.
- Why this job: Make a real impact by driving organisational change in a dynamic environment.
- Qualifications: Experience in leading change in complex environments and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking a Change Lead to drive the execution of the business change plan for the Workforce360 programme within ISS UK&I. As a core member of the UK project team, you will ensure that organisational change is thoughtfully designed, clearly communicated and effectively embedded across operational and support functions. This role plays a key part in enabling readiness, building stakeholder engagement and ensuring the successful adoption of new processes, systems and cultural shifts across the organisation.
Key Responsibilities
- Lead the planning, development and execution of all change management and communication activities for the Workforce360 programme.
- Support Workstream Leads with detailed change impact assessments across people, roles, processes and culture.
- Establish, coordinate and enable a UK-wide Change Network to drive consistent messaging and adoption.
- Monitor and evaluate organisational change readiness, identifying risks and developing mitigation plans.
- Design and deliver mechanisms for sustaining change, including embedding plans, communication frameworks and adoption tools.
- Facilitate workshops and discussions with SMEs and stakeholders to assess impact and secure alignment.
- Analyse existing processes and systems to understand the nature of change and guide delivery teams.
- Proactively identify risks, lessons learned and opportunities to improve change delivery.
Professional and Personal Competencies/Qualifications
- Experience leading change activities within a complex, multi-stakeholder environment.
- Strong understanding of change methodologies and structured change practices.
- Ability to analyse process, system and cultural impacts and translate them into clear stakeholder actions.
- Excellent communication skills with the ability to influence senior leaders and engage operational teams.
- Skilled in facilitation, alignment-building and supporting decision-making across functions.
- Proven ability to anticipate risks, plan mitigations and manage competing priorities.
- Experience establishing and enabling change networks to support adoption.
Equal Opportunity Employer ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Change Lead in London employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or through industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Change Lead role.
✨Tip Number 2
Prepare for those interviews by practising common change management scenarios. We suggest role-playing with a friend or using mock interview tools. The more you rehearse, the more confident you'll feel when discussing your experience leading change activities.
✨Tip Number 3
Showcase your skills in facilitation and stakeholder engagement during interviews. We recommend bringing examples of how you've successfully influenced senior leaders or built alignment across teams. Real-life stories make a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Change Lead position!
We think you need these skills to ace Change Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with change management. We want to see how your skills align with the key responsibilities of the Change Lead role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder engagement, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've influenced senior leaders or engaged teams in the past.
Highlight Your Change Methodologies Knowledge: We’re looking for someone with a strong understanding of change methodologies. Be sure to mention any specific frameworks or practices you’ve used in previous roles, and how they contributed to successful change initiatives.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Change Lead position. Plus, it shows you’re keen on joining our team at ISS!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Change Methodologies
Familiarise yourself with various change management methodologies before the interview. Be ready to discuss how you've applied these in past roles, especially in complex environments. This will show that you understand the nuances of leading change and can adapt your approach as needed.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you’ve engaged stakeholders in previous projects. Think of specific examples where you influenced senior leaders or built alignment across teams. Highlight your communication skills and how you’ve tailored messages to different audiences.
✨Showcase Your Risk Management Skills
Be prepared to discuss how you identify and mitigate risks during change initiatives. Share examples of challenges you've faced and the strategies you implemented to overcome them. This demonstrates your proactive approach and ability to manage competing priorities.
✨Demonstrate Your Facilitation Experience
Since facilitating workshops and discussions is key in this role, come equipped with examples of how you've successfully led such sessions. Talk about the outcomes and how you ensured alignment among diverse stakeholders, showcasing your facilitation and alignment-building skills.