At a Glance
- Tasks: Lead patient catering services and ensure high meal quality and safety standards.
- Company: Join ISS, a leading workplace and facility management company dedicated to people.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a diverse team committed to inclusivity and community support.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in catering operations and strong knowledge of food safety and dietary compliance.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are seeking a Catering Manager to lead the safe, compliant, patient-centred and commercially controlled delivery of catering services across the estate. This role is accountable for translating the contract catering solution into reliable daily operations, ensuring high standards of meal quality, dietary compliance, food safety, workforce effectiveness and stakeholder satisfaction.
We are looking for a proactive and organised leader to oversee the day-to-day operation of a central catering hub currently undergoing refurbishment. The role is responsible for managing ordering processes, menu management, dietary compliance, stock control and the effective delivery of patient meal services across multiple Trust locations. Working within a Mental Health Trust environment, you will build strong relationships with ward teams, clinical stakeholders and catering colleagues to ensure a safe, efficient and patient-focused service.
Key Responsibilities
- Lead the day-to-day delivery of patient catering services across Trust locations.
- Manage ordering, menu administration, stock control and meal distribution processes.
- Ensure dietary requirements, allergen controls and special diets are delivered safely and accurately.
- Maintain compliance with food safety, HACCP and quality assurance standards.
- Lead, coach and support catering colleagues, including rota and absence management.
- Monitor service performance, waste, stock levels and operational KPIs through EMOS and reporting systems.
- Manage catering budgets, labour resources and consumable costs in line with contract requirements.
- Build strong relationships with ward teams, clinical stakeholders and Trust representatives to drive service improvement.
Professional and Personal Competencies/Qualifications
- Experience managing catering operations within healthcare, patient-feeding, contract catering or similar settings.
- Proven experience leading teams and managing busy operational services.
- Strong knowledge of HACCP, food safety, allergen management and compliance requirements.
- Experience managing special dietary requirements and patient-focused meal services.
- Ability to manage rotas, staffing levels, performance and workforce development.
- Experience controlling food, labour, stock and waste costs.
- Competent using Microsoft Office and digital catering, workforce or reporting systems.
- Strong communication, organisation and stakeholder management skills, with a patient-centred approach.
Catering Manager in London employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ISS Facilities Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ISS Facilities Services
Don't be shy about reaching out to ISS Facilities Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Catering Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ISS Facilities Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ISS Facilities Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
