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- Tasks: Support a seamless workplace experience and ensure compliance with health and safety standards.
- Company: Join ISS, a world-leading facility management company that values people and innovation.
- Benefits: Permanent contract, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We are seeking a proactive and customer‑focused Facilities Assistant to join our team. This role is integral to delivering a seamless workplace experience and ensuring compliance with health, safety, and environmental standards. You will support the Assistant Facilities Manager and work across all aspects of facilities management, including front‑of‑house services, contractor coordination, and project support.
As a Facilities Assistant, you will be responsible for providing high‑quality support services to staff and visitors, ensuring security procedures are followed, and maintaining compliance with HSEQ standards. You will play a key role in managing reception services, coordinating reactive and planned maintenance, and supporting audits and low to medium‑risk projects. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast‑paced environment.
Key Responsibilities- Welcome visitors and provide front‑of‑house support.
- Ensure security procedures and compliance with fire safety and first aid legislation.
- Deliver support services such as porterage, meeting room management, and FM mailbox handling.
- Conduct health and safety inductions for new starters, visitors, and contractors.
- Log, facilitate, and oversee reactive and planned maintenance visits.
- Assist with audits, including security and compliance checks.
- Support delivery of low to medium‑risk projects.
- Manage reception duties, including switchboard services and visitor access control.
- Maintain first aid supplies and act as a trained first aider.
- Operate booking systems for meeting rooms and manage stock levels for refreshments and stationery.
- Provide general administrative support to the facilities team.
- Proven experience in a fast‑paced environment.
- Strong customer service and communication skills.
- Ability to work collaboratively as part of a team.
- Problem‑solving mindset and attention to detail.
- Knowledge of HSEQ compliance and workplace safety standards.
- Competence in using booking systems and CAFM tools (training provided).
- Flexibility to cover alternate locations when required.
- First Aid qualification (or willingness to obtain).
- Professional and presentable at all times.
About the Company: ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Facilities Assistant in Lincoln employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant in Lincoln
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to facilities management and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and problem-solving abilities. Share specific examples of how you've successfully managed tasks in fast-paced environments. This will demonstrate that you’re ready to tackle the challenges of a Facilities Assistant.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Assistant in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities management. We want to see how your skills align with the role of Facilities Assistant, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff and visitors, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Attention to Detail: Attention to detail is key in facilities management. When writing your application, include examples that showcase your meticulousness, whether it’s in managing maintenance schedules or ensuring compliance with safety standards.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Assistant. Familiarise yourself with key tasks like managing reception services and ensuring compliance with health and safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent service in previous positions. Think about specific situations where you went above and beyond for customers or resolved issues effectively. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. For instance, you might be asked how you'd handle a maintenance issue or manage visitor access control. Practise your responses to these types of questions so you can showcase your critical thinking and organisational abilities.
✨Dress the Part and Be Professional
As a Facilities Assistant, you'll be the first point of contact for visitors, so it's important to present yourself well. Dress professionally and maintain a friendly demeanour during the interview. This not only reflects your understanding of the role but also sets a positive tone for your potential future interactions with staff and visitors.
