At a Glance
- Tasks: Join our Helpdesk team to support customer service and logistics operations.
- Company: ISS, a leading workplace and facility management company.
- Benefits: Permanent contract with opportunities for growth and development.
- Other info: Diverse and inclusive workplace with a focus on people and career development.
- Why this job: Be the voice of support, ensuring excellent service and communication.
- Qualifications: Attention to detail, multitasking skills, and proficiency in Microsoft programmes.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and organised individual to join our Helpdesk team, supporting the smooth operation of customer service and logistics functions. This role is central to ensuring excellent communication and service delivery to retail tenants, customers, and the client, while maintaining compliance with health and safety standards.
The successful candidate will handle a variety of tasks including managing calls and emails, logging jobs on the CAFM system, and coordinating with engineers and other stakeholders. You will play a key role in maintaining operational efficiency, supporting emergency procedures, and ensuring high standards of customer satisfaction.
Responsibilities- Answer incoming calls and emails, ensuring timely and professional responses.
- Log reactive jobs on the FSI Concept CAFM system and assign tasks to the engineering team.
- Manage and monitor the Delivery Management System (DMS), including contractor access requests.
- Organise and maintain helpdesk inbox and reports, ensuring accurate filing and documentation.
- Liaise with customers, retailers, suppliers, and couriers to provide information and assistance on delivery and access processes.
- Support health and safety compliance and emergency response procedures in line with client and ISS requirements.
- Manage purchase orders and quotes using individual trackers and Maximo, and maintain documentation on SharePoint.
- Assist with WIP updates and produce final completion documentation for the client.
- Excellent attention to detail.
- Strong multitasking abilities.
- Confidence in keeping engineers, team members, tenants, and clients updated on progress.
- Strong analytical skills, including the ability to interpret written, numeric, and graphical information.
- Ability to carry out risk assessments.
- Proficiency in Microsoft programmes.
- Knowledge of CAFM systems.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Customer Service Help Desk in Lewes employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people above all. Located in the vibrant heart of London, our Help Desk team plays a crucial role in ensuring exceptional service delivery, with ample opportunities for professional growth and development. We foster a diverse and inclusive work culture, where every employee is empowered to make a meaningful impact while enjoying a supportive environment that prioritises health and safety compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Help Desk in Lewes
✨Tip Number 1
Get to know the company! Research ISS and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Helpdesk team at ISS.
We think you need these skills to ace Customer Service Help Desk in Lewes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the Customer Service Help Desk role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your multitasking abilities and attention to detail!
Show Off Your Communication Skills:Since this role is all about communication, give us examples of how you've effectively managed calls and emails in the past. We love seeing candidates who can demonstrate their ability to keep everyone updated and informed!
Be Specific About Your Experience:When discussing your previous roles, be specific about your experience with CAFM systems or any similar software. If you’ve handled job logging or managed delivery systems before, let us know – it’ll make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at ISS!
How to prepare for a job interview at ISS Facilities Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Help Desk role. Familiarise yourself with the key responsibilities like managing calls and emails, logging jobs on the CAFM system, and liaising with various stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Multitasking Skills
Since this role requires strong multitasking abilities, prepare examples from your past experiences where you've successfully juggled multiple tasks. Whether it’s managing customer queries while coordinating with engineers or handling documentation, be ready to share specific instances that highlight your organisational skills.
✨Brush Up on Your Tech Skills
Proficiency in Microsoft programmes and knowledge of CAFM systems are crucial for this job. If you’re not already familiar with these tools, take some time to learn the basics. You can even mention any relevant software experience during the interview to showcase your tech-savviness.
✨Emphasise Your Communication Skills
Excellent communication is key in this role, so be prepared to discuss how you handle customer interactions. Think of examples where you’ve provided exceptional service or resolved conflicts effectively. This will show that you can maintain high standards of customer satisfaction, which is central to the job.
