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For Companies At a Glance
- Tasks: Deliver a five-star welcome and manage reception duties with style.
- Company: Join ISS, a global leader in workplace experience and facilities management.
- Benefits: Enjoy a permanent contract, competitive salary, and opportunities for growth.
- Why this job: Be part of a team that values people and makes a real impact.
- Qualifications: Experience in hospitality or customer service is essential; strong communication skills are a must.
- Other info: Diverse and inclusive workplace with a focus on personal development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Hospitality Assistant & Reception Cover
Contract: Banking
Location: London, EC2N 4JL
Hours of work: 40
Contract Type: Permanent
About ISS
ISS is a leading global workplace experience and facilities management company. We provide facilities management, cleaning and hygiene, maintenance and building services, catering, front of house, hospitality, and security – delivering tailored solutions that help our clients achieve their goals.
At ISS, we are committed to becoming the world’s greatest service organisation, putting people and places at the heart of everything we do.
Responsibilities
- Deliver a five-star welcome to visitors, clients, and staff, managing reception, switchboard calls, and enquiries.
- Oversee meeting room bookings, AV support, and regular checks to maintain high standards.
- Prepare, serve, and clear refreshments and catering in line with quality and hygiene requirements.
- Support onsite events with set-up, service, guest liaison, and clear-down.
- Manage catering deliveries, stock, and supplies, assisting with orders, recharges, and coordination.
- Build strong relationships with stakeholders, tenants, and partners while maintaining confidentiality.
- Ensure reception, meeting rooms, and hospitality areas are kept clean and organised.
- Follow all Health & Safety, Food Safety, and Quality procedures, reporting issues promptly and maintaining a professional appearance.
Qualifications
- Previous experience in hospitality, reception, or customer service (essential).
- Strong organisational skills with excellent attention to detail.
- Outstanding communication and interpersonal abilities.
- Ability to multitask, prioritise, and remain calm under pressure.
- Proficiency in Microsoft Office and site-specific systems.
- Positive, flexible, and proactive approach to teamwork.
- Knowledge of food safety and hygiene standards (desirable).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Hospitality Assistant & Reception Cover employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant & Reception Cover
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your hospitality experience and how you can deliver that five-star welcome they’re after. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent ISS in style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Hospitality Assistant & Reception Cover
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Hospitality Assistant & Reception Cover role. Highlight your relevant experience in hospitality and customer service, and connect it to what we do at ISS.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at ISS Facilities Services
✨Know Your Hospitality Basics
Brush up on your hospitality knowledge, especially around customer service and food safety standards. Be ready to discuss how you’ve applied these in previous roles, as this will show your understanding of the industry.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you managed multiple tasks or prioritised effectively under pressure. This is crucial for a role that involves managing reception and catering services.
✨Practice Your Communication Skills
Since this role requires outstanding communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend, focusing on how you would greet visitors or handle enquiries.
✨Demonstrate Your Team Spirit
Be ready to talk about your experiences working in teams. Highlight your positive, flexible approach and how you’ve contributed to a collaborative environment. This will resonate well with ISS’s commitment to teamwork and inclusivity.