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- Tasks: Be the first point of contact, handling calls and emergencies in a busy hospital environment.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Competitive hourly rate, flexible shifts, and opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive team.
- Qualifications: Experience in healthcare or switchboard environments is a plus; strong communication skills are essential.
- Other info: Dynamic role with a focus on teamwork and professional development.
We are looking for a dedicated Helpdesk / Switchboard Operator to join our team and provide an exceptional level of service across all hospital locations.
Responsibilities
- As a Switchboard Operator, you will be the first point of contact for internal and external calls, handling a wide range of enquiries, emergencies, and administrative support tasks.
- You will manage call routing, emergency alerts, bleep systems, and alarm systems, while maintaining patient confidentiality and professionalism at all times.
- Answer and transfer incoming and internal calls promptly, courteously, and accurately.
- Operate hospital switchboard equipment, including PABX, alarm systems, and bleep/paging systems.
- Respond to emergencies such as medical emergencies (2222 calls), cardiac arrests, violent patient incidents, and fire alarms.
- Maintain accurate records in incident books, bleep logs, and switchboard documentation.
- Support hospital staff with information and system assistance, including directory enquiries, taxi/transport requests, and on-call notifications.
- Assist with the management of bleep assignments, replacements, and redirections.
- Follow Major Incident Plans and emergency protocols as required.
- Uphold confidentiality, data protection, and Trust governance policies.
About You
- Previous experience in a healthcare or high-volume switchboard environment is desirable.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and respond quickly to emergencies.
- Strong organisational skills and attention to detail.
- Flexibility to work shifts, including nights, weekends, and public holidays.
- Competence with IT and telecommunication systems.
- Aware of and compliant with NHS data protection and confidentiality standards.
About the Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ISS and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you’d handle emergencies or tricky situations, as this is key for a Helpdesk Operator role.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, as a Helpdesk Operator, you’ll need to convey information effectively, so let that shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Operator
Some tips for your application 🫡
Show Your Communication Skills: As a Helpdesk Operator, communication is key! Make sure your application highlights your ability to handle calls and enquiries effectively. Use clear and concise language to demonstrate your skills.
Tailor Your Experience: We want to see how your previous experience relates to this role. If you've worked in a healthcare or switchboard environment before, mention specific tasks you handled that align with the responsibilities listed in the job description.
Stay Professional: Remember, you're applying for a role where professionalism is crucial. Keep your tone formal yet friendly in your written application, and ensure there are no typos or errors. It shows attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Helpdesk Operator. Understand how to operate switchboard equipment and handle emergency calls. Brush up on NHS data protection standards, as this will show you’re serious about confidentiality.
✨Stay Calm Under Pressure
Prepare for situational questions that test your ability to remain calm during emergencies. Think of examples from past experiences where you successfully managed stressful situations, as this will demonstrate your capability in a high-pressure environment.
✨Show Off Your Communication Skills
As the first point of contact, excellent communication is crucial. Practice clear and concise responses to common interview questions. You might even want to role-play with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the specific challenges faced by the Helpdesk. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.