At a Glance
- Tasks: Manage enquiries, allocate jobs, and keep records up to date in a fast-paced environment.
- Company: Join a dynamic team at ISS, committed to inclusive hiring and professional growth.
- Benefits: Fixed-term contract with competitive pay and opportunities for skill development.
- Other info: Flexible shift patterns and a supportive workplace culture await you.
- Why this job: Be the vital link between clients and engineers, ensuring smooth operations and timely service.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Planner to manage inbound enquiries, monitor shared mailboxes, and allocate job requests to engineers while keeping records and CAFM systems accurate and up to date. A core focus of the role is maintaining a 72‑hour lookahead to ensure all work is scheduled well ahead of SLA deadlines and prepared for onward scheduling. This role operates on a rotating shift pattern between 07:00 and 19:00, covering 07:00–15:00, 08:00–16:00, and 11:00–19:00.
We are looking for someone who can build effective working relationships with clients, engineers, subcontractors, and internal teams. You will deliver a professional helpdesk service, communicate clearly, provide timely updates, and escalate issues where required to ensure service levels are consistently met.
Key Responsibilities- Handle and process client enquiries and helpdesk requests within agreed timescales.
- Monitor shared and regional inboxes and respond professionally and promptly.
- Raise, update, and manage work orders within CAFM systems (e.g., Maximo).
- Allocate engineering jobs and interpret client issues into FM actions.
- Maintain a 72‑hour lookahead, working on jobs approaching SLA breach.
- Manage PPM activity and schedule work well in advance of due dates.
- Communicate with engineers and subcontractors regarding bookings and early interventions.
- Escalate delays, risks, or issues promptly and appropriately.
- Strong customer service experience (e.g., retail, hospitality, call centre, or other customer‑facing roles).
- Confident communicator, comfortable liaising with engineers and internal teams.
- Ability to work effectively in a fast‑paced, operational environment.
- Good IT literacy and confidence using computer systems.
- Strong written and verbal communication skills.
- Problem‑solving mindset with the ability to interpret information quickly.
- Willingness to learn and adapt within a helpdesk or facilities management setting.
Planner in Heath employer: ISS Facilities Services
At ISS, we pride ourselves on being an excellent employer, offering a dynamic work environment in Birmingham that fosters collaboration and professional growth. Our commitment to inclusivity and employee development ensures that every team member has the opportunity to thrive, while our focus on delivering exceptional service creates a rewarding atmosphere for those in the Planner role. With a strong emphasis on work-life balance and a supportive culture, we invite you to join us in making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Heath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills. As a Planner, you'll need to liaise with various teams. Mock interviews or casual chats with friends can help you articulate your thoughts clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team and makes it easier for us to track your progress.
We think you need these skills to ace Planner in Heath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Planner role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves liaising with clients, engineers, and internal teams, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to showcase your ability to communicate effectively.
Highlight Your Problem-Solving Mindset:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in fast-paced environments. This will show us that you're ready to handle the dynamic nature of the Planner role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at ISS Facilities Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with key terms like CAFM systems and SLA deadlines. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is crucial for this role, prepare examples from your past jobs where you successfully handled client enquiries or resolved issues. Highlight how you maintained professionalism and communicated effectively, as these are key traits they’re looking for.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific situations where you had to think on your feet and solve problems quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you interpreted information and took action to meet deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they handle escalations. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
