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- Tasks: Coordinate daily operations and provide top-notch customer service at our vibrant workplace.
- Company: Join a forward-thinking company committed to inclusivity and support for all employees.
- Benefits: Enjoy a permanent role with competitive pay, training, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic and inclusive setting.
- Why this job: Be the friendly face of our workplace and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading, RG1 1AX
Hours of work: 40
Contract Type: Permanent
We are seeking a professional and customer‑focused Workplace Coordinator to support the general management of day‑to‑day operational activities within the scope of the integrated contract for the building under management. This role plays a key part in delivering a seamless front of house and facilities management service.
Key Responsibilities
- Ensure the smooth day‑to‑day operation of the client site, acting as the primary point of contact for all facilities management related matters.
- Manage reception and front‑of‑house services, welcoming visitors, clients and employees in a professional and friendly manner.
- Deliver high‑quality customer service by responding promptly and professionally to enquiries in person, by phone and via email, escalating issues where appropriate.
- Provide administrative support, including managing documentation, updating records, coordinating meetings, handling correspondence and supporting office processes.
- Coordinate daily workplace operations, ensuring meeting rooms, office supplies and shared spaces are well maintained and fit for purpose.
- Support health and safety compliance by following procedures, completing checks, reporting hazards and maintaining accurate records (training provided).
- Liaise with internal teams and external suppliers to resolve issues, maintain services and support smooth workplace operations.
- Adapt to changing priorities, proactively addressing challenges and supporting ad‑hoc tasks to ensure efficient workplace performance.
Professional and Personal Competencies/Qualifications
- Strong communication and customer service skills, with confidence in a client‑facing reception or hospitality environment.
- Excellent organisational and administrative abilities, with the capability to manage multiple tasks accurately and efficiently.
- High attention to detail and a reliable approach to following processes and maintaining standards.
- Problem‑solving skills and adaptability, with the ability to respond positively in a fast‑paced environment.
- Willingness to learn and follow health and safety procedures, with training provided.
- Previous experience in hospitality, reception or health and safety is desirable.
Equal Opportunities Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. ISS is a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Workplace Co-ordinator in England employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Co-ordinator in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Workplace Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they handle customer service and facilities management. We want you to shine when discussing how you can contribute to their seamless operations.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to juggle responsibilities, which is key for a Workplace Coordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Workplace Co-ordinator in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workplace Coordinator role. Highlight your customer service skills and any relevant experience in facilities management or hospitality. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role is all about being the friendly face of our workplace, emphasise your strong communication abilities. Share examples of how you've handled enquiries or resolved issues in a professional manner. We love a good story!
Be Organised: Demonstrate your organisational skills by presenting a clear and structured application. Use bullet points for easy reading and make sure to proofread for any typos. We appreciate attention to detail, so show us what you've got!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ISS Facilities Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing reception services and ensuring smooth day-to-day operations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As this role is heavily focused on customer service, be prepared to share specific examples from your past experiences where you delivered exceptional service. Think about times when you handled difficult situations or went above and beyond for a client. This will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios related to managing multiple tasks or dealing with unexpected challenges. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, or specific challenges the workplace faces. This shows your genuine interest in the role and helps you determine if it's the right fit for you.