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- Tasks: Lead a prestigious catering contract and shape service delivery across schools.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Flexible working, career development, and a commitment to inclusivity.
- Why this job: Make a real impact in education catering while building strong client relationships.
- Qualifications: Strong catering background and experience in large-scale mobilisation preferred.
- Other info: Dynamic role with opportunities for growth in a diverse environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Key Account Director to lead the delivery of a prestigious new catering contract with West Sussex County Council. This is a high-profile role within one of the largest education catering contracts in the UK, offering an exciting opportunity to shape service delivery and client relationships in a growing sector.
As the primary point of contact for the client, you will ensure strategic and operational excellence across the account. The role requires strong leadership, proven mobilisation experience, and the ability to manage complex stakeholder relationships across a large portfolio of schools.
Key Responsibilities- Drive operational delivery of catering solutions across the account.
- Develop and maintain the Account Development Plan with key stakeholders.
- Successfully mobilise over 160 schools across West Sussex.
- Establish and manage client interactions with a focus on service delivery.
- Manage staffing levels, competence development, and performance balance.
- Ensure services are delivered in line with contractual requirements and operational processes.
- Lead the development and implementation of the hybrid catering solution.
- Identify, map, and mitigate operational and commercial risks to optimise profitability.
- Analyse and consolidate monthly financial results, ensuring accurate reporting.
- Implement performance measurement systems and drive continuous improvement initiatives.
- Strong catering background; education sector experience desirable but not essential.
- Proven track record in large-scale mobilisation and strategic delivery.
- Excellent financial and commercial acumen.
- Ability to build and maintain strong client relationships.
- Experience managing key suppliers and complex stakeholder networks.
- Must hold a valid UK driving licence and be willing to travel regionally.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Key Account Director in England employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and catering sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client relationships and service delivery, so you can showcase how your experience aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and mobilisation experience can drive operational excellence in a role like Key Account Director. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Key Account Director in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in catering and account management. We want to see how your skills align with the Key Account Director role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Key Account Director, strong leadership is key. Use your application to demonstrate your past experiences in leading teams and managing complex projects. We love seeing examples of how you've successfully mobilised large-scale operations!
Highlight Financial Acumen: Since this role involves analysing financial results, make sure to mention any relevant financial management experience you have. We’re looking for someone who can confidently handle budgets and optimise profitability, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Catering Stuff
Make sure you brush up on your catering knowledge, especially in the education sector. Understand the latest trends and challenges in school catering, as well as how to deliver exceptional service. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Master Stakeholder Management
Since this role involves managing complex stakeholder relationships, prepare examples of how you've successfully navigated similar situations in the past. Think about how you can demonstrate your ability to build strong client relationships and manage expectations effectively.
✨Showcase Your Mobilisation Experience
Be ready to discuss your previous experiences with large-scale mobilisation projects. Highlight specific strategies you used to ensure smooth transitions and successful outcomes. This will help illustrate your capability to handle the demands of mobilising over 160 schools.
✨Financial Acumen is Key
Given the importance of financial reporting in this role, be prepared to talk about your experience with financial analysis and reporting. Bring examples of how you've used financial data to drive decisions and improve service delivery, showcasing your commercial awareness.
