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- Tasks: Ensure safety and security while delivering excellent customer service.
- Company: Join ISS, a leading workplace management company with a focus on people.
- Benefits: Competitive hourly rate of £12.60 and flexible shift patterns.
- Why this job: Be a vital part of a high-profile site and make a real difference.
- Qualifications: SIA Licence required; previous security experience preferred.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 11 - 14 £ per hour.
Contract: Banking
Location: Edinburgh, EH12 9SB
Hours of work: 44
Working Pattern: 4 on / 4 off (07:00-19:00) & (19:00-07:00)
Contract Type: Permanent
Hourly Rate: £12.60
Are you passionate about safety and delivering a great customer experience? We are looking to recruit a motivated and professional individual to operate as a Site Security Officer within Edinburgh, based at the NWG Gogarburn Centre.
About the Role
As a high‑profile site, the successful candidate will play a vital role in maintaining a safe and secure environment. The position requires a professional approach and the ability to work closely with all levels of ISS staff, local management, and client representatives. This role operates on a four‑on‑four‑off shift pattern, covering both day and night shifts: 07:00–19:00, 19:00–07:00. Due to the nature of the shift pattern, a level of flexibility above the norm is essential.
Responsibilities
- Incident and occurrence reporting to Security Management.
- Conduct patrols as required or in line with Assignment Instructions (AIs).
- Access control in accordance with established site processes.
- CCTV monitoring within the control room environment.
- Stay vigilant and identify any suspicious activities.
- Create a positive, professional relationship with customers and colleagues.
- Respond promptly and professionally to client needs, supporting service delivery in partnership with the client and internal teams.
Requirements
- Ability to successfully undergo BS7858 screening.
- Valid SIA Licence.
- Previous experience within a similar role.
- Computer literacy, including confidence using Microsoft Office applications.
- Strong report writing and incident management skills.
- Ability to work under pressure and adapt to changing operational requirements.
- A team player with good customer service skills.
About the Company
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Security Officer in Denton employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Denton
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those working at ISS or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common security officer scenarios. Think about how you'd handle incidents or customer interactions. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Stay flexible with your availability. Since this role involves a four-on-four-off shift pattern, showing that you're adaptable can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Security Officer in Denton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Officer role. Highlight your relevant experience, especially in security and customer service, and don’t forget to mention your SIA Licence!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for safety and how you can contribute to creating a secure environment at the NWG Gogarburn Centre.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Mention specific examples of how you've successfully managed incidents or provided excellent customer service in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with incident reporting, access control, and CCTV monitoring. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll need to create positive relationships with customers and colleagues. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved conflicts. This will demonstrate your ability to maintain a professional approach under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would respond to suspicious activities or emergencies. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Highlight Your Flexibility
Given the four-on-four-off shift pattern, it's crucial to express your flexibility and willingness to adapt to changing operational requirements. Share any previous experiences where you've successfully managed shifts or adapted to new schedules, as this will reassure them of your commitment.
