We are seeking a Data and Performance Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis.
This role is responsible for ensuring the delivery of high-quality, accurate, and timely data that supports strategic decision-making, service improvement, and organisational performance.
Job Description
Working collaboratively across teams, the successful candidate will help embed a data-driven culture, improve data quality, and deliver actionable insights that enhance operational effectiveness and outcomes.
The role is heavily focused on analysing and interpreting data, providing meaningful insight, and driving confidence in performance reporting across the business.
Key Responsibilities
Drive data quality improvements across the contract.
Identify and resolve discrepancies between client and internal data sources.
Support governance processes and promote accountability for data accuracy.
Analyse performance against agreed KPIs and performance measures.
Translate complex data into meaningful trends, risks, opportunities, and actionable insights.
Challenge operational teams on performance where required and support continuous improvement.
Lead discussions with stakeholders regarding performance, reporting, and data analysis.
Support the development of reporting capability, KPI automation, and reporting system assurance using Power BI, SQL, and Excel.
Professional and Personal Competencies/Qualifications
Excellent data analysis skills with strong attention to detail.
Proven experience in performance management, data analysis, or business intelligence.
Strong analytical capability with the ability to interpret complex datasets.
Excellent communication and presentation skills, with the ability to engage a range of audiences.
Strong commitment to data quality and accuracy.
Experience working with KPIs, targets, and performance frameworks.
Proficiency in reporting tools including Excel, Power BI, and SQL.
Strong stakeholder management and influencing skills.
Experience of MAS (essential).
Advanced Excel skills (essential).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve our purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Data and Performance Manager
Company: ISS Facilities Services Hours: Full-time Location: Solihull Working pattern: Hybrid - 4 days remote Job type: Permanent Posting date: 14 Oct 2026 Closing date: 13 Nov 2026
Summary
Data and Performance Manager
Contract: Government
Location: Birmingham, B37 7YE
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Data and Performance Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis.
This role is responsible for ensuring the delivery of high-quality, accurate, and timely data that supports strategic decision-making, service improvement, and organisational performance.
Job Description
Working collaboratively across teams, the successful candidate will help embed a data-driven culture, improve data quality, and deliver actionable insights that enhance operational effectiveness and outcomes.
The role is heavily focused on analysing and interpreting data, providing meaningful insight, and driving confidence in performance reporting across the business.
Key Responsibilities
Drive data quality improvements across the contract.
Identify and resolve discrepancies between client and internal data sources.
Support governance processes and promote accountability for data accuracy.
Analyse performance against agreed KPIs and performance measures.
Translate complex data into meaningful trends, risks, opportunities, and actionable insights.
Challenge operational teams on performance where required and support continuous improvement.
Lead discussions with stakeholders regarding performance, reporting, and data analysis.
Support the development of reporting capability, KPI automation, and reporting system assurance using Power BI, SQL, and Excel.
Professional and Personal Competencies/Qualifications
Excellent data analysis skills with strong attention to detail.
Proven experience in performance management, data analysis, or business intelligence.
Strong analytical capability with the ability to interpret complex datasets.
Excellent communication and presentation skills, with the ability to engage a range of audiences.
Strong commitment to data quality and accuracy.
Experience working with KPIs, targets, and performance frameworks.
Proficiency in reporting tools including Excel, Power BI, and SQL.
Strong stakeholder management and influencing skills.
Experience of MAS (essential).
Advanced Excel skills (essential).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve our purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
#J-18808-Ljbffr
Data and Performance Manager employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
