Concierge in Croydon

Contract: Government

Location: Croydon, CR0 2WF

Hours of work: 40

Contract Type: Permanent

We are seeking a professional and customer-focused Receptionist to join our Workplace Experience team. In this role, you will act as the first point of contact for all visitors and building users, ensuring a seamless and welcoming experience. You will play a key part in creating a positive environment by delivering exceptional front‑of‑house services and supporting workplace initiatives.

As part of ISS, you will help connect people and places to make the world work better. This position requires a natural host who can make customers, visitors, and colleagues feel at home, while maintaining high standards of professionalism and confidentiality. You will work closely with security and management teams to uphold best practices and support events, ensuring the workplace experience is second to none.

• Act as the main point of contact for customer requests and enquiries.
• Meet and greet visitors in a friendly and professional manner, ensuring smooth access to the building.
• Manage visitor registration and prepare passes in line with security policies.
• Answer telephone enquiries promptly and professionally, including switchboard duties.
• Support the onsite management team with high‑profile events and community initiatives.
• Maintain an organised and welcoming reception area at all times.
• Conduct building tours to ensure best practice and report any issues promptly.
• Collaborate with security to follow evacuation and lockdown procedures as required.

• Experience working in a high‑profile environment with excellent communication skills.
• Ability to manage multiple stakeholder demands and work under time pressures.
• Strong Microsoft Office skills and attention to detail.
• Previous experience in reception, customer service, or administration roles preferred.
• Ability to work effectively with customers, employees, and teams at all levels.
• Discretion and professionalism in handling confidential information.

The Company ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.