Retail Supervisor
Company: ISS Facilities Services
Hours: Full-time
Location: CV2 2DX
Working pattern: On-site
Job type: Permanent
Posting date: 27 Oct 2026
Closing date: 26 Nov 2026
We're looking for a passionate and customer-focused Retail Supervisor to oversee the day-to-day operation of a busy hospital visitor restaurant. This is an excellent opportunity for an experienced supervisor from a hospitality, catering, retail, or customer service background to take the next step in their career.
Job Description
In this role, you'll lead by example, supporting your team to deliver outstanding service while ensuring high standards of food safety, cleanliness, and operational efficiency. Working within a hospital environment, you'll help create a welcoming space for visitors, patients, staff, and contractors alike.
Key Responsibilities
- Supervising the daily operation of the hospital restaurant and café areas.
- Leading, motivating, and supporting front-of-house team members.
- Ensuring excellent customer service is delivered at all times.
- Managing staffing levels and allocating duties throughout service periods.
- Supporting stock control, ordering, and waste management activities.
- Monitoring food quality, hygiene standards, and health & safety compliance.
- Handling customer enquiries and resolving issues professionally.
- Assisting with cash handling, till operations, and sales performance monitoring.
- Supporting the Retail Manager in achieving operational and service objectives.
Proud member of the Disability Confident employer scheme
Summary
Retail Supervisor
Contract: Healthcare
Location: West Midlands, CV2 2DX
Hours of work: 37.5
Contract Type: Permanent
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Retail Supervisor in Coventry employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
