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For Companies At a Glance
- Tasks: Welcome visitors, support operations, and create an engaging front-of-house experience.
- Company: Join ISS, a leading workplace management company dedicated to enhancing user experiences.
- Benefits: Enjoy a permanent role with opportunities for progression and a vibrant team culture.
- Other info: ISS promotes diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Be part of a community-focused team that values sustainability and creativity.
- Qualifications: Experience in customer-facing roles, strong communication skills, and a passion for community building.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Community Associate
Location: Cambridge, CB4 3AZ
Hours of work: 40
Contract Type: Permanent
We’re looking for a proactive and people-focused Community Associate to join our client team, where you’ll play a key role in creating an outstanding workplace experience.
This is a fantastic opportunity to join a great team with real prospects for progression.
Responsibilities
- Act as the first point of contact on the front desk, welcoming visitors and onboarding new users with tours and introductions
- Support day-to-day operations, including checking equipment, replenishing supplies, and serving drinks
- Deliver a curated and engaging front-of-house experience, aligned to the role of a host rather than a traditional corporate receptionist
- Assist with running events and supporting wider community activities on-site
- Use initiative to resolve issues quickly and provide first-line support for all queries
- Maintain a proactive interest in climate, nature, and sustainability themes relevant to the workplace
- Contribute to social media activity (e.g. LinkedIn posts) to support community engagement and events
Qualifications
- Proven experience in a front-of-house, co-working, or similar customer-facing role
- Highly independent, proactive, and able to manage tasks and projects to timely completion
- Strong organisational and multitasking skills with excellent attention to detail
- Exceptional interpersonal and communication skills with high social intelligence
- Professional, accountable, and self-aware, with a positive and engaging approach
- Passionate about entrepreneurship, community building, and creating great customer experiences
- Competent in basic IT systems, including Microsoft Office
About ISS
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Community Associate employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate
✨Tip Number 1
Familiarise yourself with the local community and any relevant events happening in Cambridge. Being knowledgeable about local initiatives can help you engage with visitors and create a welcoming atmosphere.
✨Tip Number 2
Showcase your interpersonal skills by practicing active listening and effective communication. This will not only help you connect with visitors but also demonstrate your ability to handle queries and support community activities.
✨Tip Number 3
Get involved in social media platforms, especially LinkedIn, to understand how to promote community engagement. Share relevant content or insights that reflect your passion for community building and sustainability.
✨Tip Number 4
Research ISS's values and commitment to sustainability. Being able to discuss how your personal values align with theirs during an interview can set you apart as a candidate who truly understands their mission.
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in front-of-house or co-working environments. Emphasise your organisational skills and any experience with community engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and customer experiences. Mention specific examples of how you've created engaging environments or resolved issues proactively in previous roles.
Showcase Relevant Skills: In your application, clearly outline your interpersonal and communication skills. Provide examples of how you've used these skills to enhance workplace experiences or support events in the past.
Demonstrate Your Interest in Sustainability: Since the role involves a proactive interest in climate and sustainability themes, include any relevant experiences or initiatives you've been part of that align with these values. This will show your commitment to the company's ethos.
How to prepare for a job interview at ISS Facilities Services
✨Showcase Your People Skills
As a Community Associate, you'll be the first point of contact for visitors. Make sure to highlight your exceptional interpersonal skills during the interview. Share examples of how you've successfully engaged with people in previous roles.
✨Demonstrate Proactivity
The role requires a proactive approach to problem-solving and task management. Be prepared to discuss situations where you've taken the initiative to resolve issues or improve processes, showcasing your ability to think on your feet.
✨Emphasise Organisational Skills
With responsibilities ranging from event support to daily operations, strong organisational skills are crucial. Bring up specific instances where you've managed multiple tasks effectively, ensuring you convey your attention to detail.
✨Express Your Passion for Community Building
This role is all about creating a great workplace experience. Share your enthusiasm for community engagement and any relevant experiences you've had in building or supporting communities, whether in a professional or personal context.