At a Glance
- Tasks: Manage enquiries, allocate jobs, and keep records up to date in a fast-paced environment.
- Company: Join a dynamic team at ISS, committed to inclusive hiring and professional growth.
- Benefits: Fixed-term contract with competitive pay and opportunities for skill development.
- Other info: Flexible shift patterns and a supportive workplace culture await you.
- Why this job: Be the vital link between clients and engineers, ensuring smooth operations and timely service.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Planner to manage inbound enquiries, monitor shared mailboxes, and allocate job requests to engineers while keeping records and CAFM systems accurate and up to date. A core focus of the role is maintaining a 72‑hour lookahead to ensure all work is scheduled well ahead of SLA deadlines and prepared for onward scheduling. This role operates on a rotating shift pattern between 07:00 and 19:00, covering 07:00–15:00, 08:00–16:00, and 11:00–19:00.
We are looking for someone who can build effective working relationships with clients, engineers, subcontractors, and internal teams. You will deliver a professional helpdesk service, communicate clearly, provide timely updates, and escalate issues where required to ensure service levels are consistently met.
Key Responsibilities- Handle and process client enquiries and helpdesk requests within agreed timescales.
- Monitor shared and regional inboxes and respond professionally and promptly.
- Raise, update, and manage work orders within CAFM systems (e.g., Maximo).
- Allocate engineering jobs and interpret client issues into FM actions.
- Maintain a 72‑hour lookahead, working on jobs approaching SLA breach.
- Manage PPM activity and schedule work well in advance of due dates.
- Communicate with engineers and subcontractors regarding bookings and early interventions.
- Escalate delays, risks, or issues promptly and appropriately.
- Strong customer service experience (e.g., retail, hospitality, call centre, or other customer‑facing roles).
- Confident communicator, comfortable liaising with engineers and internal teams.
- Ability to work effectively in a fast‑paced, operational environment.
- Good IT literacy and confidence using computer systems.
- Strong written and verbal communication skills.
- Problem‑solving mindset with the ability to interpret information quickly.
- Willingness to learn and adapt within a helpdesk or facilities management setting.
Planner in Coleshill employer: ISS Facilities Services
At ISS, we pride ourselves on being an excellent employer, offering a dynamic work environment in Birmingham that fosters collaboration and professional growth. Our commitment to inclusivity and employee development ensures that you will thrive in your role as a Planner, with opportunities to enhance your skills while contributing to a high-performing team dedicated to delivering exceptional service. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Coleshill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know your stuff about their operations and how you can contribute as a Planner. Confidence is key!
✨Tip Number 3
Practice your communication skills. As a Planner, you'll need to liaise with various teams, so being clear and concise will help you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Planner in Coleshill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Planner role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves liaising with clients, engineers, and internal teams, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities:We love a candidate who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us you're ready for the dynamic nature of the Planner position.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ISS Facilities Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with managing inbound enquiries, using CAFM systems like Maximo, and maintaining a 72-hour lookahead. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is key for this role, prepare examples from your past jobs where you successfully handled client enquiries or resolved issues. Highlight your ability to communicate clearly and professionally, as well as how you’ve built effective working relationships in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you had to interpret information quickly and solve problems effectively. Think of scenarios where you managed delays or escalated issues appropriately. This will showcase your proactive mindset and ability to handle challenges in a helpdesk or facilities management setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the Planner role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
