At a Glance
- Tasks: Manage client enquiries and allocate engineering jobs efficiently.
- Company: Join ISS Facilities Services, a leader in facilities management.
- Benefits: Fixed term contract, competitive pay, and valuable experience.
- Other info: Fast-paced environment with opportunities to grow your career.
- Why this job: Be the go-to person for clients and make a real difference.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 30000 - 40000 € per year.
ISS Facilities Services seeks a Planner in Coleshill Heath to manage inbound enquiries, maintain service level agreements, and allocate engineering jobs. You will handle client requests promptly while keeping accurate records in CAFM systems.
The position demands strong communication skills and customer service experience. Ideal candidates should adapt in a fast-paced environment and be proficient in IT.
This role operates on a rotating shift pattern and offers a Fixed Term Contract for 6 months.
Helpdesk & Scheduling Planner (FM) in Coleshill employer: ISS Facilities Services
At ISS Facilities Services, we pride ourselves on fostering a dynamic work environment in Coleshill Heath that prioritises employee growth and development. Our commitment to excellence is reflected in our supportive culture, where team members are encouraged to enhance their skills and advance their careers while enjoying competitive benefits and a collaborative atmosphere. Join us to be part of a company that values your contributions and offers meaningful opportunities in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk & Scheduling Planner (FM) in Coleshill
✨Tip Number 1
Get to know the company! Research ISS Facilities Services and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires strong customer service experience, think of examples from your past where you've successfully handled client requests or resolved issues. Be ready to share these stories!
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or systems you might use in the role, especially CAFM systems. If you have experience with similar tools, be sure to highlight that during your discussions.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. It’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Helpdesk & Scheduling Planner (FM) in Coleshill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and IT. We want to see how you've handled client requests and managed enquiries in the past, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Helpdesk & Scheduling Planner role. Share specific examples of how you've adapted in fast-paced environments.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ISS Facilities Services
✨Know Your CAFM Systems
Familiarise yourself with Computer-Aided Facilities Management (CAFM) systems before the interview. Be ready to discuss your experience with these tools and how you’ve used them to manage service requests or track job allocations in previous roles.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled client enquiries in the past. Think about specific situations where you resolved issues or improved customer satisfaction through clear communication.
✨Demonstrate Adaptability
This position requires you to thrive in a fast-paced environment. Prepare to share instances where you successfully adapted to changing priorities or unexpected challenges, highlighting your problem-solving skills and flexibility.
✨Understand Service Level Agreements (SLAs)
Research what SLAs are relevant to facilities management and be prepared to discuss how you would ensure compliance with them. Showing that you understand the importance of SLAs will demonstrate your commitment to maintaining high service standards.
