Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and ensure they have an exceptional experience from start to finish.
- Company: Join ISS, a leading workplace management company dedicated to making the world work better.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: This role is perfect for those who thrive in dynamic environments and love connecting with people.
- Why this job: Be part of a diverse team that values authenticity and outstanding service in a luxury setting.
- Qualifications: Experience in luxury hospitality and strong barista skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Client Experience Host
Location: London, SW1H 0ND
Hours of work: 40
Contract Type: Permanent
46 Park Lane is a cutting-edge venue located in the heart of Mayfair, London. As part of the facilities team, we create memorable visits while ensuring a safe and welcoming environment for all colleagues.
Job Description
As a vital member of the Park Lane and Westminster team, you’ll develop in-depth site knowledge and take the lead in delivering innovative service improvements and solutions.
We are committed to fostering a workplace where everyone can thrive, be authentic, and feel supported in their ambitions.
As the Client Experience Host, you’ll be a friendly, professional face who ensures every guest is warmly welcomed and enjoys an exceptional experience from arrival to departure.
You’ll also manage refreshment services with style and professionalism, maintaining the high standards that make 46 Park Lane truly special. Your passion for outstanding service will be evident in every interaction.
Key Responsibilities
Meet and greet visitors in a professional manner
Set up meeting rooms as required
Carry out general cleaning duties
Assist with food plating and prep for external caterers
Prepare barista-style coffee
Handle cash transactions (Westminster site only)
Professional and Personal Competencies/Qualifications
Experience in luxury hospitality (ideally 5-star, boutique-style venues)
Strong barista skills – quality coffee-making will be tested at interview
Proven guest-focused approach with excellent service standards
Willingness to take on varied tasks and support the wider team
Friendly, professional, and adaptable attitude
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
#J-18808-Ljbffr
Client Experience Host employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially focusing on 5-star and boutique-style venues. Understanding the nuances of high-end service will help you stand out during interviews.
✨Tip Number 2
Practice your barista skills before the interview, as quality coffee-making will be tested. Consider making different types of coffee for friends or family to refine your technique and impress the interviewers.
✨Tip Number 3
Showcase your guest-focused approach by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to exceptional service.
✨Tip Number 4
Research ISS and their commitment to inclusivity and diversity. Being able to discuss their values and how they align with your own will show that you're not just interested in the role, but also in the company culture.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Client Experience Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in luxury hospitality or customer service roles. Use specific examples to demonstrate your guest-focused approach and ability to maintain high service standards.
Showcase Your Skills: If you have strong barista skills, mention them prominently in your CV and cover letter. Consider including a brief anecdote about a time you provided exceptional service or handled a challenging situation effectively.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for outstanding service. Address how you can contribute to creating memorable experiences at 46 Park Lane and why you are excited about the opportunity to work with ISS.
How to prepare for a job interview at ISS Facilities Services
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in luxury hospitality, especially in 5-star or boutique-style venues. Share specific examples of how you've provided exceptional service and created memorable experiences for guests.
✨Demonstrate Barista Skills
Since strong barista skills are essential for this role, be prepared to showcase your coffee-making abilities during the interview. Bring any relevant certifications or examples of your work to demonstrate your expertise.
✨Emphasise Adaptability and Team Support
The role requires a willingness to take on varied tasks and support the wider team. Be ready to discuss situations where you've successfully adapted to changing circumstances or helped colleagues in a busy environment.
✨Prepare for Guest Interaction Scenarios
As a Client Experience Host, you'll be the first point of contact for guests. Prepare for role-play scenarios where you might need to greet visitors or handle difficult situations. Show your friendly and professional attitude throughout.