We are seeking a highly experienced Client Services Manager to join ISS, overseeing the end-to-end delivery of meetings, events and hospitality services across prestigious locations in Westminster and Mayfair. This is an exciting opportunity for a customer-focused professional who thrives on creating exceptional experiences and building strong relationships with clients and stakeholders.
Job Description
We are looking for a confident and proactive individual with a passion for hospitality, events and service excellence. Working within a premium environment, you will play a key role in ensuring the highest standards of client service, operational delivery and customer satisfaction while supporting continuous improvement and business growth.
Key Responsibilities
Manage the end-to-end delivery of meetings and events, from initial enquiry and proposal through to execution and follow-up.
Build and maintain strong relationships with clients and stakeholders, understanding their requirements and delivering tailored solutions.
Act as the main point of contact for meeting and event planning, ensuring seamless communication and coordination throughout.
Lead customer experience and front-of-house service delivery, creating memorable and engaging experiences for visitors and guests.
Promote services and identify opportunities to increase customer satisfaction, enhance service delivery and support business growth.
Maintain high standards across hospitality, food and beverage services, ensuring quality, professionalism and consistency.
Support compliance, health & safety, food safety and operational standards, ensuring the site remains audit-ready.
Resolve issues promptly and professionally while supporting a collaborative, customer-focused culture.
Proud member of the Disability Confident employer scheme
Client Service Manager
Company: ISS Facilities Services
Hours: Full-time
Location: SW1H 0ND
Working pattern: On-site
Job type: Permanent
Posting date: 9 Sept 2026
Closing date: 9 Oct 2026
Summary
Client Service Manager
Location: London, SW1H 0ND
Hours of work: 40
Contract Type: Permanent
We are seeking a highly experienced Client Services Manager to join ISS, overseeing the end-to-end delivery of meetings, events and hospitality services across prestigious locations in Westminster and Mayfair. This is an exciting opportunity for a customer-focused professional who thrives on creating exceptional experiences and building strong relationships with clients and stakeholders.
Job Description
We are looking for a confident and proactive individual with a passion for hospitality, events and service excellence. Working within a premium environment, you will play a key role in ensuring the highest standards of client service, operational delivery and customer satisfaction while supporting continuous improvement and business growth.
Key Responsibilities
Manage the end-to-end delivery of meetings and events, from initial enquiry and proposal through to execution and follow-up.
Build and maintain strong relationships with clients and stakeholders, understanding their requirements and delivering tailored solutions.
Act as the main point of contact for meeting and event planning, ensuring seamless communication and coordination throughout.
Lead customer experience and front-of-house service delivery, creating memorable and engaging experiences for visitors and guests.
Promote services and identify opportunities to increase customer satisfaction, enhance service delivery and support business growth.
Maintain high standards across hospitality, food and beverage services, ensuring quality, professionalism and consistency.
Support compliance, health & safety, food safety and operational standards, ensuring the site remains audit-ready.
Resolve issues promptly and professionally while supporting a collaborative, customer-focused culture.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more in City of Westminster employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
