At a Glance
- Tasks: Manage facilities services and ensure top-notch service delivery across multiple sites.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Enjoy a stable career with opportunities for growth and development in a supportive environment.
- Other info: Diverse and inclusive workplace committed to professional development and corporate responsibility.
- Why this job: Be the face of service excellence in a prestigious government contract and make a real impact.
- Qualifications: Experience in Facilities Management and strong people management skills required.
The predicted salary is between 36000 - 60000 £ per year.
ISS Facilities is recruiting for an experienced Facilities Manager to join our team supporting a high-profile government contract.
As Facilities Manager, you will take full ownership of service delivery across your allocated regional sites. Managing both hard and soft FM services, you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment. You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance.
Key Responsibilities- Oversee hard and soft FM service delivery across multiple sites
- Manage client relationships and proactively resolve service issues
- Ensure full compliance with statutory requirements and SFG20 maintenance standards
- Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
- Oversee subcontractor performance, compliance, and service quality
- Ensure accurate reporting and CAFM system (Maximo) updates
- Monitor KPIs, SLAs, and performance metrics
- Ensure all health & safety standards are met, including safe systems of work
- Maintain full ownership of operational performance across your portfolio
- Proven experience in a Facilities Management role
- Strong understanding of both hard and soft FM services
- Experience managing client expectations in a complex contract environment
- Previous people management / line management experience
- IOSH Managing Safely qualification
- Understanding of statutory compliance requirements
- Working towards Level 3 or Level 4 qualification in Facilities Management
This is an opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are critical. If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Facilities Manager in Burnley employer: ISS Facilities Services
ISS Facilities is an exceptional employer, offering a dynamic work environment in Blackpool where you can thrive as a Facilities Manager. With a strong commitment to employee development and a culture that prioritises inclusivity and diversity, you will have the opportunity to grow your career while managing prestigious government contracts. Join us to be part of a team that values professionalism, service excellence, and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums where you can meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to facilities management, especially in a government context. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your experience with hard and soft FM services during interviews. Be ready to discuss specific examples of how you've managed client relationships and resolved service issues in the past. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Facilities Manager in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Facilities Manager role. Highlight your experience in managing both hard and soft FM services, as well as any relevant qualifications like IOSH Managing Safely.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your experience with client relationships and how you’ve successfully managed teams in the past.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to mention your understanding of statutory requirements and SFG20 maintenance standards. This will show us that you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at ISS Facilities Services
✨Know Your FM Services Inside Out
Make sure you brush up on both hard and soft facilities management services. Be ready to discuss how you've successfully managed these in the past, especially in complex environments. Highlight specific examples where you ensured compliance and maintained high standards.
✨Demonstrate Client Relationship Skills
Prepare to talk about your experience managing client expectations and resolving service issues. Think of a few scenarios where you turned a challenging situation into a positive outcome. This will show that you can maintain strong relationships even under pressure.
✨Showcase Your Leadership Experience
As a Facilities Manager, you'll be overseeing teams. Be ready to share your people management experiences, including how you motivate and manage site-based teams. Discuss any training or development initiatives you've implemented to enhance team performance.
✨Understand Compliance and Safety Standards
Familiarise yourself with statutory compliance requirements and health & safety standards relevant to the role. Be prepared to discuss how you've ensured compliance in previous roles, and mention your IOSH Managing Safely qualification to reinforce your commitment to safety.
