At a Glance
- Tasks: Create a welcoming community and support daily operations in a vibrant workplace.
- Company: Join a dynamic team at a leading workplace solutions provider.
- Benefits: Enjoy a permanent role with a supportive, inclusive environment and career growth.
- Other info: Flexible, hands-on role with opportunities to develop skills in event management.
- Why this job: Be the heart of a community, engaging with people and making a real difference.
- Qualifications: Hospitality background preferred; passion for service and community building is essential.
The predicted salary is between 30000 - 40000 € per year.
Location: London, EC2A 4DP
Hours of work: 40 hours per week
Contract Type: Permanent
We are seeking a Community Associate to provide front‑line support and oversee the day‑to‑day operations of a vibrant, dual‑purpose workplace environment. The role combines front‑of‑house service, workplace support, event delivery, and community engagement, with a strong focus on creating a welcoming, inclusive, and high‑quality experience for all users of the space.
Key Responsibilities
- Create a welcoming, inclusive, and collaborative community environment for members, colleagues, and visitors.
- Oversee front‑of‑house operations, including reception, visitor management, and arrival experiences.
- Act as the primary on‑site point of contact, responding to day‑to‑day queries with professionalism and care.
- Support the delivery of events for up to 100 attendees, including room setup, basic technology troubleshooting, and on‑the‑day support.
- Manage day‑to‑day building operations, including vendor coordination, stocktake management, and space utilisation.
- Conduct regular assessments of the workspace to ensure high standards of cleanliness, functionality, and overall experience, escalating issues where required.
- Identify and resolve quality issues across the office environment to maintain a welcoming and functional space.
- Ensure compliance with all health, safety, security, and governance requirements at all times.
Professional and Personal Competencies / Qualifications
- A background in hospitality, particularly within hotels, is strongly preferred, bringing a high level of service, proactivity, and customer focus.
- Confidence in managing visitor access, including welcoming guests, overseeing sign‑in processes, and maintaining a professional front‑of‑house presence.
- Experience supporting a dynamic workplace environment beyond traditional reception duties.
- A practical, hands‑on approach, with the ability to support basic technology issues, event setups, and physical space adjustments when required.
- Strong adaptability and flexibility, with the ability to engage confidently with both co‑working clients and internal colleagues.
- A service‑driven mindset with a genuine passion for people, community building, and workplace experience.
- Reliability and a desire for long‑term stability within a small, close‑knit team.
Equal Employment Opportunity Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Community Associate in Brighton employer: ISS Facilities Services
At ISS, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises community engagement and employee well-being. As a Community Associate in London, you will enjoy a supportive environment with opportunities for personal and professional growth, all while contributing to a welcoming space that values diversity and collaboration. Our commitment to inclusivity and employee development makes ISS an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Community Associate in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and community initiatives. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your front-of-house skills! Since the role involves a lot of interaction with visitors, try role-playing common scenarios with a friend. This will boost your confidence and help you respond to queries with professionalism and care.
✨Tip Number 3
Show off your event management skills! If you've organised events before, be ready to share those experiences. Highlight how you handled logistics, tech issues, or any last-minute changes to demonstrate your adaptability and hands-on approach.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Community Associate in Brighton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Community Associate role. Highlight your relevant experience in hospitality and community engagement. We love seeing how your background aligns with our mission to create a welcoming environment!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at ISS Facilities Services
✨Know the Community Inside Out
Before your interview, take some time to research the company’s community values and initiatives. Understanding their approach to creating an inclusive environment will help you align your answers with their expectations and show that you’re genuinely interested in fostering a vibrant workplace.
✨Showcase Your Hospitality Skills
Since a background in hospitality is preferred, be ready to share specific examples from your past experiences. Highlight situations where you provided exceptional service or resolved issues effectively, demonstrating your proactive and customer-focused mindset.
✨Prepare for Event Scenarios
Think about potential event scenarios you might encounter in the role. Be prepared to discuss how you would handle room setups, technology troubleshooting, or managing guest experiences during events. This will showcase your hands-on approach and adaptability.
✨Emphasise Your Team Spirit
This role requires working closely with a small team, so it’s important to convey your reliability and desire for long-term stability. Share examples of how you’ve contributed to team success in the past and express your enthusiasm for building a strong community together.
