At a Glance
- Tasks: Lead a team to deliver top-notch facilities management services and ensure client satisfaction.
- Company: Join a diverse and inclusive government contractor in Bournemouth.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Supportive environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by enhancing service quality and client relationships.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced Facilities Manager to manage and lead an operational integrated facilities management team, delivering services to the end client. The role is responsible for the safe, compliant, and high‑quality delivery of a first‑class integrated facilities service, ensuring customer satisfaction across allocated site(s).
We are looking for a customer‑focused leader who will take ownership of client relationships, staff welfare, service resilience, and continuous improvement. Acting as the ISS contract representative and key point of contact, the Facilities Manager will drive value for money, compliance, and service excellence across hard and soft FM services.
Key Responsibilities- Lead and manage integrated FM services including planned and reactive maintenance, engineering systems, cleaning, and soft services to agreed standards and SLAs.
- Act as the primary ISS representative and trusted point of contact for the client and customer stakeholders.
- Build and maintain strong, long‑term client relationships through visible onsite leadership and effective communication.
- Ensure full compliance with Health & Safety legislation, embedding a strong safety culture across all services.
- Manage contract performance through audits, KPIs, performance monitoring, and delivery of improvement action plans.
- Maintain accurate and up‑to‑date documentation including maintenance records, H&S files, and safe systems of work.
- Deliver services in a commercially responsible manner, managing budgets, cost control, financial targets, and SLAs.
- Lead the development and implementation of the account development plan, driving continuous improvement and service resilience.
- Management experience within the public sector or a similar environment delivering integrated FM services.
- Strong leadership and organisational skills with the ability to set and deliver operational direction.
- Experience managing technical infrastructure and building assets.
- Experience overseeing soft FM services within workplace environments.
- Strong understanding of relevant legislation, compliance standards, and industry regulations.
- Effective stakeholder management skills, particularly during periods of change.
- Customer‑focused mindset with strong commercial awareness.
- Excellent communication and influencing skills at all organisational levels.
- IOSH Managing Safely or equivalent Health & Safety qualification.
- UK driving licence (car / car allowance provided).
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Facilities Manager in Bournemouth employer: ISS Facilities Services
As a Facilities Manager with ISS in Bournemouth, you will join a diverse and inclusive team dedicated to delivering high-quality integrated facilities management services. Our commitment to employee growth is evident through continuous improvement initiatives and strong support for professional development, ensuring you thrive in your role while contributing to a safe and compliant work environment. With a focus on customer satisfaction and community engagement, including our support for veterans and military families, ISS offers a rewarding workplace where your leadership can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. When you walk into that interview, show them you’re not just another candidate – you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the right choice for the Facilities Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Facilities Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing integrated FM services and any relevant qualifications, like your IOSH Managing Safely. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-focused mindset and leadership skills. Tell us about your experience in building strong client relationships and how you ensure service excellence.
Showcase Compliance Knowledge:Since compliance is key in this role, make sure to mention your understanding of Health & Safety legislation and industry regulations. We’re keen to know how you’ve embedded a safety culture in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Facilities Manager. Brush up on integrated FM services, compliance standards, and health & safety legislation. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve improved service delivery or built strong client relationships. This is your chance to demonstrate your customer-focused mindset and ability to manage stakeholders effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a crisis or improving service resilience. Practise your responses to these scenarios so you can showcase your problem-solving skills and operational direction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company’s approach to continuous improvement or how they measure success in their FM services. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
