At a Glance
- Tasks: Lead a dynamic team to enhance healthcare service delivery and customer relationships.
- Company: Join ISS, a diverse and inclusive employer committed to innovative healthcare solutions.
- Benefits: Enjoy competitive pay, travel allowances, and opportunities for professional growth.
- Other info: Flexible working with a focus on safety and compliance in critical healthcare settings.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Proven leadership experience and a background in facilities management or service-led environments.
The predicted salary is between 60000 - 80000 € per year.
The Regional Director (KAPD) is responsible for leading the development and performance of the region across customer relationships, service delivery, business performance, safety, people engagement, and sustainable growth. Working within the framework of the Reimagining Healthcare Strategy (RHS), the role supports the NHS 10-Year Plan by ensuring high-quality, customer-focused service delivery and strategic account development.
Key Responsibilities
- Lead a portfolio of Key Account Managers, Key Account Directors, and/or Key Account Portfolio Managers, ensuring full ownership of customer accountabilities, including leadership of people, operational delivery, and financial performance (P&L).
- Maintain strategic customer focus by ensuring customer information is accurately structured, accessible, and maintained within CRM systems and other ISS business tools, with visibility across the portfolio.
- Lead, mandate, and monitor the effective use of the ISS Account Development Process and associated account plans across the region.
- Support teams in translating customer insights and business intelligence into relevant service propositions and solutions.
- Drive and monitor continuous stakeholder engagement to ensure alignment between customer stakeholders and internal teams, using the account development plan as the central focus.
- Promote high levels of engagement through clear, tangible, and consistent communication across all teams.
- Ensure compliance with all safety, governance, and operational standards within critical healthcare environments.
- Contribute to the ongoing growth and strategic direction of the Healthcare segment across the region.
Professional and Personal Competencies/Qualifications
- Proven experience leading senior managers / leaders (not just teams), with accountability for performance through others.
- Hard FM experience OR PFI experience (one is mandatory).
- Background in FM, service-led, or supplier-managed environments.
- Experience operating within a large, complex matrix organisation, balancing multiple stakeholder expectations and central support functions.
- Several years’ experience in customer relationship management, including sales and/or consultancy-led engagement.
- Strong experience in budgeting, financial management, reporting and performance management.
- Demonstrable experience managing SLAs, KPIs and service performance frameworks.
- Confident and experienced MS Office user (reporting, analysis, presentations).
- Must hold full UK driving licence - travel to client sites 3 days per week (car/car allowance provided).
Equal Employment Opportunity
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a diverse and inclusive employer. ISS is a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Regional Director (KAPD) in Birmingham employer: ISS Facilities Services
At ISS, we pride ourselves on being an exceptional employer, particularly for the Regional Director (KAPD) role in Birmingham. Our commitment to inclusivity and diversity fosters a vibrant work culture where employees are empowered to grow and excel, supported by comprehensive training and development opportunities. With a focus on high-quality service delivery and strategic growth within the healthcare sector, we offer a dynamic environment that values employee engagement and collaboration, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Director (KAPD) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Regional Director role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer relationships and service delivery, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application and get noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Regional Director (KAPD) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the key responsibilities and competencies mentioned in the job description. Highlight your experience in leading teams and managing customer relationships, as these are crucial for the Regional Director role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven performance and engagement in previous roles, and connect your experience to our Reimagining Healthcare Strategy.
Showcase Your Leadership Skills:Since this role involves leading senior managers, be sure to emphasise your leadership style and successes. We want to see how you've motivated teams and achieved results through others, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to review your details efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Stuff
Make sure you thoroughly understand the role of Regional Director (KAPD) and the key responsibilities outlined in the job description. Familiarise yourself with the Reimagining Healthcare Strategy and how it aligns with the NHS 10-Year Plan. This will show that you're not just interested in the position, but also invested in the company's mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led senior managers or teams. Highlight your ability to drive performance through others, manage SLAs, and ensure compliance with operational standards. This is crucial for a role that demands strong leadership in a complex environment.
✨Engage with Customer Insights
Be ready to discuss how you've translated customer insights into actionable service propositions in previous roles. Think about specific instances where your understanding of customer needs has led to improved service delivery or business performance. This will demonstrate your strategic thinking and customer-focused approach.
✨Communicate Clearly
Effective communication is key in this role, so practice articulating your thoughts clearly and confidently. Prepare to discuss how you've promoted engagement within teams and maintained stakeholder alignment in past positions. Use examples that showcase your ability to communicate complex information simply and effectively.
