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- Tasks: Lead performance across a complex government contract and drive continuous improvement initiatives.
- Company: Dynamic government contractor with a commitment to inclusivity and diversity.
- Benefits: Flexible location, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team that values creativity and collaboration.
- Why this job: Make a real impact by leading high-performing teams and driving service innovation.
- Qualifications: Strong FM background and proven experience in performance management.
The predicted salary is between 55000 - 65000 ÂŁ per year.
We are seeking a proactive and commercially minded Head of Performance to lead and drive performance across a large, complex government contract. This role plays a critical part in ensuring performance requirements are met and exceeded through strong leadership, insight‑led decision making and collaborative working across engineering, helpdesk and service centre teams.
Key Responsibilities
- Lead the delivery of all contract performance requirements, including KPI and SPI monitoring, analysis and reporting.
- Manage senior client relationships, acting as the primary point of contact for performance reporting, transparency reporting and performance governance.
- Lead and develop the account performance team, covering MI, data systems and tools, quality assurance, digital compliance, continuous improvement and service innovation.
- Drive continuous improvement initiatives and service innovation using performance data and management information.
- Ensure high standards of data quality, governance and assurance in line with Brilliant Operating Basics and the OneISS way.
- Utilise performance insights to support operational, tactical and strategic decision making across the contract.
- Manage internal and external stakeholders to ensure alignment with the agreed account development plan and customer promise.
- Oversee and improve data alignment between the client’s integrator systems and internal CAFM and performance systems.
Professional and Personal Competencies/Qualifications
- Strong FM background with Total Facilities Management (TFM) knowledge and experience.
- Proven experience in performance management and leading high‑performing teams within a commercial FM environment.
- Demonstrable experience managing contract performance, KPIs and commercial FM activities.
- Collaborative, proactive and “can‑do” approach with the ability to influence across multiple teams.
- Experience using CAFM systems; Maximo experience is useful.
- Familiarity with Concept (client CAFM system) is beneficial.
- Strong understanding of status management, job lifecycle flow within CAFM systems and API integration with client systems.
Equal Employment Opportunity Statement
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Head of Performance in Birmingham employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Performance in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in performance management or facilities management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its performance metrics. Show us you understand their goals and how you can help them exceed those KPIs. Tailor your examples to highlight your experience in leading high-performing teams.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This way, you’ll stand out and show us you’re genuinely interested in being part of our team.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it gives you another chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Head of Performance in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in performance management and facilities management. We want to see how your skills align with the role of Head of Performance, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Head of Performance, strong leadership is key. Use your application to demonstrate your ability to lead teams and drive performance improvements. Share specific examples of how you've influenced teams and achieved results in previous roles.
Be Data-Driven: Since this role involves a lot of data analysis and performance monitoring, make sure to mention your experience with MI, data systems, and tools. We love candidates who can use data to inform decision-making, so include any relevant metrics or outcomes from your past work.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Numbers
As a Head of Performance, you'll need to be on top of KPIs and SPIs. Brush up on the specific metrics relevant to the role and be ready to discuss how you've used data to drive performance improvements in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Prepare examples of how you've led teams to success, particularly in a complex environment. Think about times when you’ve influenced others and driven collaborative efforts across different teams.
✨Understand the Client's Needs
Familiarise yourself with the client’s CAFM systems, especially Maximo and Concept. Be prepared to discuss how you would ensure alignment between their systems and your internal processes, showcasing your understanding of the job lifecycle flow.
✨Emphasise Continuous Improvement
The role focuses heavily on driving continuous improvement initiatives. Come armed with examples of how you've implemented service innovations in the past, using performance data to support your decisions and enhance service delivery.