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- Tasks: Lead a team to deliver top-notch facility services and enhance workplace experiences.
- Company: Join ISS, a global leader in workplace and facility management dedicated to making the world work better.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Perfect for those wanting to build leadership skills while making a real impact on customer experiences.
- Qualifications: Facilities management experience is essential; strong leadership and client management skills are key.
- Other info: ISS values diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Facilities Manager
Location: Tonbridge, TN11 9AS
Hours of work: 40
Contract Type: Permanent
We are looking for a Facilities Supervisor to ensure the safe, compliant and competent delivery of facility services across a designated regional area.
This role is a great opportunity for someone looking to take the next step in their career and progress within facilities management.
Job Description
Reporting directly to the Regional Facilities Manager (RFM), you will line manage and support a team of Placemakers, working closely with them to deliver an excellent workplace experience for our customers.
You will be responsible for maintaining high standards of service, ensuring all activities are carried out in line with compliance requirements, and fostering a positive and collaborative team environment.
This role offers the chance to build leadership skills, gain valuable experience, and develop within a supportive organisation while contributing to a service that truly enhances the customer experience.
Key Responsibilities
Day-to-day leadership of FM service delivery across office sites
Direct management of 3 Facilities Assistants
Main client contact for daily operations and relationship management
Oversight of engineering, cleaning, security, waste management and environmental systems
Ensure service delivery meets agreed standards and expectations
Drive continuous improvement in FM operations
Professional and Personal Competencies/Qualifications
Facilities management experience is essential
Exposure to CAFM systems is desirable
Basic understanding of Hard FM services
Proven leadership experience
Strong client management skills (key requirement)
Good communication and organisational skills
Ability to work across multiple service lines
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Assistant Facilities Manager employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Facilities Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Assistant Facilities Manager role. Understanding the day-to-day leadership and service delivery expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in facilities management, especially if you've managed teams or worked with CAFM systems. Be ready to discuss specific examples that showcase your leadership and client management skills.
✨Tip Number 3
Research ISS as a company and their commitment to diversity and inclusion. Being able to speak about their values and how they align with your own can set you apart from other candidates.
✨Tip Number 4
Prepare questions for the interview that reflect your interest in continuous improvement within facilities management. This shows your proactive attitude and willingness to contribute positively to the team.
We think you need these skills to ace Assistant Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant facilities management experience, particularly any leadership roles. Emphasise your skills in client management and your ability to work across multiple service lines.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for facilities management and your understanding of the role. Mention specific experiences that demonstrate your leadership skills and commitment to delivering excellent service.
Highlight Relevant Qualifications: If you have any qualifications related to facilities management or experience with CAFM systems, be sure to include these in your application. This will show that you are well-prepared for the responsibilities of the role.
Showcase Your Soft Skills: In your application, highlight your communication and organisational skills. Provide examples of how you've successfully managed teams or improved service delivery in previous roles to align with the company's values.
How to prepare for a job interview at ISS Facilities Services
✨Showcase Your Leadership Skills
As an Assistant Facilities Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Use specific examples to illustrate your ability to foster a positive and collaborative environment.
✨Understand Compliance Requirements
Since compliance is crucial in facilities management, make sure you understand the relevant regulations and standards. Familiarise yourself with any compliance frameworks that ISS adheres to, and be ready to discuss how you would ensure these are met in your role.
✨Demonstrate Client Management Skills
This role requires strong client management skills. Prepare to talk about your experience in managing client relationships, resolving issues, and ensuring customer satisfaction. Highlight any strategies you've used to maintain and improve client relationships.
✨Familiarise Yourself with CAFM Systems
While exposure to CAFM systems is desirable, it's important to show your willingness to learn. If you have any experience with similar systems, mention it. Otherwise, express your eagerness to get up to speed with CAFM tools and how they can enhance service delivery.