At a Glance
- Tasks: Investigate and resolve customer issues while building strong relationships.
- Company: Join a leading cyber-physical systems protection company with a people-first culture.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Be part of a certified Great Place to Work® with global reach.
- Why this job: Make a real impact in securing critical infrastructure and enhancing customer satisfaction.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
The predicted salary is between 40000 - 50000 £ per year.
We’re growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
About Claroty: Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry‑centric platform built to secure mission‑critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built‑for‑CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on‑premise with Claroty Continuous Threat Detection (CTD). Backed by award‑winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time‑to‑value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia‑Pacific, and Tel Aviv.
The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.
Requirements: As a Product Support Engineer, your impact will be:
- Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary.
- Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships.
- Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams.
- Analyze and resolve complex high‑end customer problems.
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks.
- Escalate support cases and priority issues to management as needed.
- Identify and independently take on additional tasks.
- Provide visibility of customer status through regular reporting and cadence calls.
Product Support Engineer employer: Israelvcforum
At Claroty, we pride ourselves on being a People First organisation that fosters a culture of collaboration and innovation. As a Product Support Engineer, you will benefit from our commitment to employee growth through continuous learning opportunities and a supportive work environment, all while contributing to the security of mission-critical infrastructure globally. With our headquarters in the vibrant New York City, you'll enjoy a dynamic workplace that values integrity and excellence, making it an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Claroty on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Product Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of cyber-physical systems. We recommend practising common interview questions and scenarios related to customer support and problem-solving.
✨Tip Number 3
Show your passion for customer satisfaction! During interviews, share examples of how you've gone above and beyond to help customers in previous roles. This aligns perfectly with Claroty's value of Customer Obsession.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Claroty team.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about product support and customer satisfaction. Share any relevant experiences that highlight your passion for helping others.
Tailor Your Application:Make sure to customise your application to fit the Product Support Engineer role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and overly complex language. Make it easy for us to understand your qualifications and how they align with our core values.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Israelvcforum
✨Know Your Stuff
Make sure you understand the core values of Claroty, especially 'Customer Obsession' and 'Strive for Excellence'. Brush up on their products and how they protect cyber-physical systems. Being able to discuss specific features of the Claroty Platform will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
As a Product Support Engineer, you'll need to demonstrate critical thinking. Prepare examples from your past experiences where you've successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Build Rapport
Since maintaining excellent relationships is key, practice your communication skills. Be friendly and approachable during the interview. Think about how you can connect with the interviewers by asking insightful questions about their team dynamics and customer interactions.
✨Be Proactive
Claroty values a proactive approach to customer happiness. During the interview, share instances where you took the initiative to improve customer satisfaction or resolve issues before they escalated. This will highlight your alignment with their values and your readiness for the role.
