Technical Writer & Documentation Strategist in London

A World-Changing Company. Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role. As a technical writer and editor, you’ll play a key role in helping our customers succeed by creating, maintaining, and improving documentation that supports users of Palantir’s products. At Palantir, we view documentation as a key part of product development. Working at the intersection of users and Palantir’s products, you will develop an understanding of user needs and help them get the most out of our software. You’ll be a thought partner with our product development teams, combining your communication skills with empathy for users and product knowledge. Your work will primarily be on written documentation, but may also include interactive tutorials, recorded demonstrations, or other communication channels.

Teams and individuals at Palantir operate with a high degree of autonomy and independence. In this role, you’ll be responsible for setting priorities for your work, deciding where to allocate your time based on an assessment of stakeholder and organisational needs. You should be comfortable thinking about the “big picture” narrative and structure of our documentation, as well as diving into the details. On any given day, you might find yourself editing a guide drafted by a developer, writing a new tutorial for a critical workflow, or identifying an area that needs improvement and partnering with a team to make the fix. You will also gain exposure to the technical infrastructure for composing and distributing platform documentation.

Core Responsibilities

• Understand and communicate the value proposition of Palantir’s products.
• Create user documentation in partnership with developers and business teams.
• Review and edit documentation to maintain a high level of quality.
• Identify, triage, and resolve needs in documentation.
• Maintain style guides and best practices for writing, improving, and publishing documentation.
• Manage and structure multi-stakeholder documentation projects.
• Uphold a culture in which developers are engaged with documenting their products, including hosting training sessions and workshops.

What We Value

• Commitment to quality and accuracy in communication and writing, with the ability to translate complex technical subjects into clear, concise prose suited for the intended audience.
• Ability to prioritise, adapt, and operate in unstructured environments as part of a fast-moving team.
• Enthusiasm for learning about and communicating new technology and concepts.
• Experience working with engineering teams as part of the software development process.

What We Require

• Outstanding writing and editing skills.
• 3+ years of technical writing experience or similar experience in software development.
• Experience with programming, scripting, or statistical packages; previous work in software engineering or data science is a plus.

If you need an accommodation for the application or hiring process, please reach out and let us know how we can help. Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you’ve been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).