At a Glance
- Tasks: Investigate and resolve customer issues while building strong relationships.
- Company: Join a leading cyber-physical systems protection company with a people-first culture.
- Benefits: Enjoy competitive pay, remote work options, and a supportive team environment.
- Other info: Be part of a certified Great Place to Work® with global opportunities.
- Why this job: Make a real impact in securing critical infrastructure and enhancing customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving required.
The predicted salary is between 40000 - 50000 £ per year.
We’re growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
About Claroty:
Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry‑centric platform built to secure mission‑critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built‑for‑CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on‑premise with Claroty Continuous Threat Detection (CTD). Backed by award‑winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time‑to‑value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia‑Pacific, and Tel Aviv.
Requirements:
- Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary.
- Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships.
- Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams.
- Analyze and resolve complex high‑end customer problems.
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks.
- Escalate support cases and priority issues to management as needed.
- Identify and independently take on additional tasks.
- Provide visibility of customer status through regular reporting and cadence calls.
Product Support Engineer in London employer: Israelvcforum
At Claroty, we pride ourselves on being a Great Place to Work® certified company that prioritises our employees' well-being and professional growth. As a Product Support Engineer, you will thrive in a dynamic work culture that values integrity, customer obsession, and excellence, while enjoying opportunities for career advancement within our globally recognised organisation. Located in the vibrant New York City, you will be part of an industry leader in cyber-physical systems protection, working alongside talented professionals dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Claroty on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Product Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of cyber-physical systems. We want to see how you think critically and solve problems, so practice articulating your thought process clearly.
✨Tip Number 3
Show your customer obsession! During interviews, share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. This will resonate well with Claroty's core values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Claroty.
We think you need these skills to ace Product Support Engineer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about customer support and the impact it has on our clients. A little passion goes a long way!
Tailor Your CV:Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience and skills that align with our core values like Customer Obsession and Strive for Excellence. We love seeing how you fit into our culture!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate clarity, and it helps us understand your qualifications better.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Israelvcforum
✨Know Your Stuff
Make sure you understand the Claroty Platform and its features inside out. Familiarise yourself with cyber-physical systems (CPS) protection and be ready to discuss how you can contribute to customer satisfaction and problem-solving.
✨Showcase Your Communication Skills
As a Product Support Engineer, you'll need to communicate effectively with customers and team members. Practice explaining complex technical issues in simple terms, and be prepared to demonstrate your ability to build relationships with clients.
✨Think Like a Customer
Put yourself in the shoes of the enterprise customers you'll be supporting. Consider their potential concerns and challenges, and think about how you would approach resolving those issues. This mindset will help you stand out during the interview.
✨Be Proactive
Claroty values a proactive approach to customer happiness. During the interview, share examples of how you've identified and resolved issues before they escalated. Highlight your ability to take initiative and maintain excellent relationships with customers.
