At a Glance
- Tasks: Support customers by solving technical issues and enhancing workflows on Palantir's platforms.
- Company: Join Palantir, a leader in data-driven software solutions with a mission to change the world.
- Benefits: Flexible work options, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team culture that values diverse backgrounds and encourages creativity.
- Why this job: Make a real impact by helping organisations tackle critical challenges with innovative technology.
- Qualifications: Background in STEM or relevant experience; strong problem-solving and communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
The Role Forward Deployed Enablement Engineers are embedded with centralised customer success teams to maximise the outcomes of our deployed products and workflows across all commercial customers from small-scale start-ups to large enterprises. This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively. You are a resourceful, gritty and adaptable problem solver who is able to work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.
Palantir’s Customer Success team helps our customers build on Palantir’s Foundry & AIP Platforms to drive the workflows that power their most important business outcomes. In this role, you’ll leverage your problem-solving abilities, creativity, and technical skills to support and guide customer development teams, ensuring they can effectively build and optimise their workflows. You’ll have the opportunity to gain rare insight into and contribute to some of the world’s most important industries and institutions.
Every day at Palantir is different: we’re constantly evolving to better respond to customer needs, and you will have the opportunity to contribute your creativity and problem-solving to internal processes and tools that define how we deliver business value to the customer with increasing efficacy and efficiency. Every Palantirian is encouraged to play to their personal strengths, so there is no "one size fits all" approach to engineering at Palantir. The scope of this role is intentionally broad so that people can find their strengths and grow in a way that excites them.
No two days are the same, but as a Forward Deployed Enablement Engineer you can expect to:
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
- Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
- Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.
What We Value
- Ability to continuously learn and work independently, making decisions with minimal supervision.
- Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
- Strong creative problem solving skills.
- Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.
What We Require
- Background in Data Science, Computer Science, Engineering or STEM OR equivalent relevant practical experience in a technical or engineering role.
Our team has people from a variety of backgrounds—people who studied computer science, sales, psychology, or went to a bootcamp; people who joined Palantir right after university; and people who joined our team after switching industries. We value skills and mindset over a specific educational background.
We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
In keeping consistent with Palantir’s values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed.
Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).
Customer Success Enablement Engineer (Forward‑Deployed) employer: Israelvcforum
Palantir is an exceptional employer that fosters a dynamic and innovative work culture, where every employee is encouraged to leverage their unique strengths and creativity. With a commitment to continuous learning and professional growth, employees have the opportunity to engage in meaningful projects that impact critical industries while enjoying flexible work arrangements that promote work-life balance. Located in a collaborative office environment, Palantir values teamwork and connectivity, ensuring that every day presents new challenges and opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Enablement Engineer (Forward‑Deployed)
✨Tip Number 1
Network like a pro! Reach out to folks in your desired industry, especially those at Palantir. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Prepare for the unexpected! In interviews, be ready to tackle real-world problems. Brush up on your problem-solving skills and think creatively about how you’d approach challenges similar to those faced by Palantir’s customers.
✨Tip Number 3
Show off your tech skills! Whether it’s coding or data engineering, make sure you can demonstrate your proficiency. Use examples from past experiences to highlight how you’ve solved complex issues using your technical know-how.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. It’s a simple way to stand out and show that you’re genuinely interested in being part of the Palantir team.
We think you need these skills to ace Customer Success Enablement Engineer (Forward‑Deployed)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight specific examples where you've tackled complex problems. We love seeing how you think outside the box and come up with creative solutions, especially in tech-related scenarios.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Use keywords from the job description to show that you understand what we're looking for and how your skills align with our needs.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clear communication, so avoid jargon unless it's relevant. Make sure your passion for the role shines through without overwhelming us with too much info.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Israelvcforum
✨Know Your Tech
Brush up on your programming languages and data engineering frameworks like Python, SQL, or Java. Be ready to discuss how you've used these skills in past projects, especially in problem-solving scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Highlight your creativity and resourcefulness, as this role requires innovative thinking to enhance customer workflows.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. You'll need to interact with both technical and non-technical stakeholders, so being able to bridge that gap is crucial.
✨Embrace Adaptability
Be ready to discuss how you handle rapidly changing environments. Share experiences where you've had to pivot quickly and how you managed to keep projects on track despite challenges.
