At a Glance
- Tasks: Manage and enhance customer journeys in the renewables sector.
- Company: Dynamic company leading in renewable energy with a focus on customer experience.
- Benefits: Up to £60,000 salary, 25 days holiday, pension, healthcare, and hybrid working.
- Other info: Join a growing team in a thriving industry with excellent career prospects.
- Why this job: Be the key link between customers and teams, making a real impact.
- Qualifications: Experience in customer-focused roles and strong communication skills.
The predicted salary is between 43200 - 72000 £ per year.
Tamworth, Staffordshire (Hybrid-Working) Up to £60,000 per year + Car/Car Allowance Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.)
Skills and Experience
- Proven experience in a customer experience, customer success, technical account management or service delivery role.
- Professional, customer centric and presented in a great manner for both customers and team.
- Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes.
- Experience managing complex customer journeys involving hardware installation, commissioning and technical fieldwork.
- Demonstrated ability to coordinate cross‑functional teams and manage customer expectations.
- Excellent communication skills with the ability to translate technical concepts into clear customer‑friendly language.
- Proven experience in a customer experience/account manager role and the ability to be ambitious to make great customer contacts and be a key part of owning the management of customer experience.
- Strong background in engineering, technical operations and clean‑tech/energy systems.
- Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable not essential.
- Experience with HubSpot highly advantageous.
The Opportunity
My client based in the renewables sector are looking for a Customer Experience Manager where you will be the primary interface with their customers, responsible for reviewing, managing and continuously improving the end-to-end customer journey. This role is pivotal in ensuring that clear communication and planning across commercial, engineering, project and operations teams is summarised as information back to the customer as well as providing guidance regarding customer considerations and key operational pressures.
My client are looking for someone who has proven experience in a customer focused role and this may have begun from a field/service support role but has led to an office-based coordination role with strong organisation communication and problem-solving experience.
Applications
Please contact John here at ISR on 07719 919 860 to learn more about our client who are continuing to grow and dominate their sector here in the UK with their expertise and range of technology products.
Customer Experience Manager in Tamworth employer: ISR Recruitment
As a leading player in the public sector digital transformation space, we offer an exceptional work environment for Quality Assurance Engineers looking to make a meaningful impact. Our remote working model allows for flexibility while collaborating with a multidisciplinary Agile team dedicated to delivering high-quality digital services. With a strong focus on employee growth and development, we provide opportunities to enhance your skills in cloud-based data platforms and contribute to significant government projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to people in the renewables sector on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Experience Manager role.
✨Tip Number 2
Prepare for those interviews by practising your communication skills. You’ll need to translate technical concepts into customer-friendly language, so get comfortable explaining complex ideas simply. We suggest doing mock interviews with friends or using online platforms.
✨Tip Number 3
Showcase your experience managing customer journeys! Think of specific examples where you’ve improved customer satisfaction or streamlined processes. We want to see how you can bring that expertise to the table and make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to take their customer experience skills to the next level.
We think you need these skills to ace Customer Experience Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in customer success and technical account management, and don’t forget to sprinkle in some examples of how you've improved customer journeys.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and how your background in engineering or clean-tech aligns with our needs. Keep it friendly yet professional, just like we do at StudySmarter.
Showcase Your Communication Skills:Since this role involves translating technical concepts into customer-friendly language, make sure your application reflects your communication prowess. Use clear, concise language and avoid jargon where possible to demonstrate your ability to connect with customers.
Apply Through Our Website:We love it when you apply directly through our website! It helps us keep track of applications and ensures you get the best experience. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at ISR Recruitment
✨Know Your Customer Journey
Make sure you understand the entire customer journey, especially in relation to hardware installation and technical fieldwork. Be ready to discuss how you've managed complex customer experiences in the past and how you can improve them.
✨Communicate Clearly
Practice translating technical concepts into simple, customer-friendly language. During the interview, demonstrate your excellent communication skills by explaining a technical process as if you were talking to a non-technical audience.
✨Showcase Your Resilience
Be prepared to share examples of how you've handled challenging situations with customers. Highlight your assertive and confident behaviour, and how it has led to positive outcomes in your previous roles.
✨Familiarise Yourself with HubSpot
If you have experience with HubSpot, be sure to mention it! If not, take some time to learn the basics before your interview. Showing that you're proactive about learning new tools can really impress your potential employer.
