Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Service Coordination team to support electrical equipment maintenance and customer service.
- Company: Work with a leading company in the electrical services market across the UK.
- Benefits: Enjoy flexible scheduling, including time off for weekend shifts and potential overtime pay.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact.
- Qualifications: Strong customer service experience, excellent communication, and organizational skills required.
- Other info: This is an office-based role with a structured rota, including one weekend every four weeks.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
The Opportunity:
Our client are looking for individuals with strong communication and organisational skills to join their Service Coordination team, which supports the maintenance, repair and servicing of electrical equipment across the UK.
You will be tasked in providing a high level of customer support from inbound customer calls, talking them through basic troubleshooting steps to try resolve problems remotely and scheduling service engineer visits for proactive and preventative maintenance activities.
This is an office-based role and will involve working on a rota that will include one weekend in every four; and when working a weekend employees will be given the option of having Monday and Friday off instead, be able to take the time back in lieu or be paid overtime. Please be aware this is a non-negotiable aspect of this role, so please only apply if this arrangement would work for you?!
Skills and Experience:
- Experience working in a busy customer service/support environment
- Strong interpersonal and communication skills
- Highly organised and able to manage multiple tasks
- Proficient in problem-solving and decision-making
- Dedicated Team player self-motivated with a meticulous work ethic
- Exposure to scheduling routes/diaries/travel/site visits/etc.
- Experience in dealing with field engineers/technicians would be beneficial
- Any experience working on a service desk would be beneficial
Role and Responsibilities:
- Providing guidance for customers/clients who have issues or breakdowns of company equipment
- Coordinated with field engineers to arrange the maintenance, repair and servicing of customer equipment
- Assist in the optimisation of response times, operational processes and resource allocation
- Maintained accurate records and prepared KPI reports aligned with strict SLAs
- Established open lines of communication with company clients and accounts and engineers, playing a pivotal role in ensuring seamless collaboration across all parties
Please call James here at ISR on 07436 071 269 to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about our client and some of the new roles they are actively recruiting for??
Service Coordinator employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Make sure to highlight your strong communication skills during the interview. Since this role involves a lot of customer interaction, demonstrating your ability to clearly convey information and empathize with customers will set you apart.
✨Tip Number 2
Familiarize yourself with common troubleshooting steps for electrical equipment. Being able to discuss these processes confidently can show your proactive approach and problem-solving abilities, which are crucial for this position.
✨Tip Number 3
Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated schedules. This will demonstrate your organizational skills and ability to handle the demands of a busy service coordination environment.
✨Tip Number 4
If you have experience working with field engineers or on a service desk, be ready to discuss it in detail. Sharing specific instances where you collaborated with technical teams can showcase your relevant experience and understanding of the role.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service or support roles. Mention specific examples where you successfully managed multiple tasks or resolved customer issues, as this aligns with the job requirements.
Showcase Communication Skills: Since strong communication skills are crucial for this role, include examples of how you've effectively communicated with customers or team members in past positions. This could be through phone calls, emails, or face-to-face interactions.
Demonstrate Organisational Abilities: Provide details on how you have organized schedules, managed diaries, or coordinated with field engineers in previous jobs. This will show that you can handle the logistical aspects of the Service Coordinator role.
Address the Weekend Requirement: Be upfront about your availability for weekend work. If you are comfortable with the rota that includes one weekend every four weeks, mention this in your application to avoid any misunderstandings later.
How to prepare for a job interview at ISR Recruitment
✨Showcase Your Communication Skills
Since the role requires strong communication abilities, be prepared to demonstrate your skills during the interview. Practice explaining complex ideas simply and clearly, as you would when troubleshooting with a customer.
✨Highlight Your Organisational Abilities
The job involves managing multiple tasks and coordinating with field engineers. Share specific examples from your past experiences where you successfully organized schedules or managed competing priorities.
✨Prepare for Problem-Solving Scenarios
Expect to discuss how you would handle various customer issues. Prepare some real-life examples of problems you've solved in previous roles, focusing on your decision-making process and the outcomes.
✨Understand the Role's Requirements
Familiarize yourself with the specifics of the job, including the weekend rota and the importance of customer support. Be ready to express why this arrangement works for you and how you can contribute positively to the team.
