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For Companies At a Glance
- Tasks: Lead IT service operations and ensure top-notch customer service delivery.
- Company: Respected industry leader in transport mobility innovation.
- Benefits: Excellent company perks, remote work options, and career growth opportunities.
- Other info: Collaborative environment focused on innovation and user experience.
- Why this job: Join a dynamic team and make a real impact on service delivery.
- Qualifications: Strong background in ITIL practices and service management frameworks.
The predicted salary is between 48000 - 72000 £ per year.
Leeds (x2-3 days remote-working per week)
Plus excellent company benefits and incentives
The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times.
- Strong experience working in a Service Delivery or Problem/Incident Manager role
- In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
- Experience with change management planning and documentation
- Extensive exposure to release and deployment management processes
- Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support
- Lead root cause analysis and implement preventative measures
- Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
- Identify opportunities to enhance service delivery, reduce costs and improve user experience
Senior Service Delivery Manager - Permanent employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager - Permanent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and be ready to discuss how your experience aligns with their needs. Tailor your answers to show how you can enhance their operations.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share specific examples of how you've tackled challenges in service delivery. Highlight your ITIL knowledge and how it has helped you improve service management in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Service Delivery Manager - Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience with ITIL practices and service management frameworks, as well as any relevant certifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your expertise in incident, problem, change, and release management. Let us know how you can enhance our service delivery!
Showcase Your Achievements: Don't just list your responsibilities; showcase your achievements! Use metrics and examples to illustrate how you've improved service delivery or user experience in previous roles. We love seeing how you've made a difference in your past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at ISR Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices and service management frameworks. Be ready to discuss how you've applied these methodologies in your previous roles, especially in Incident, Problem, Change, and Release management.
✨Showcase Your Leadership Skills
As a Senior Service Delivery Manager, you'll be leading teams and ensuring consistent delivery. Prepare examples of how you've successfully led teams in the past, focusing on your approach to root cause analysis and implementing preventative measures.
✨Demonstrate Your Change Management Expertise
Be prepared to talk about your experience with change management planning and documentation. Highlight specific instances where you've collaborated with Programme Delivery and Change teams to ensure smooth transitions.
✨Focus on Customer Service Excellence
Since outstanding customer service is key, think of examples where you've enhanced service delivery or improved user experience. Show how you identify opportunities to reduce costs while maintaining high service standards.