At a Glance
- Tasks: Provide 1st Line technical support and deliver excellent customer service.
- Company: Join a growing tech company in the Transport Technology sector.
- Benefits: Competitive salary, overtime pay, and an excellent benefits package.
- Other info: 3 months of training provided, with opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your IT skills while helping others.
- Qualifications: Fluent in Spanish and English with a passion for IT and customer service.
The predicted salary is between 25000 - 30000 £ per year.
Runcorn (3 days per week in the office) £25,000 to £30,000 per year (+ Overtime + On Call) Plus an excellent company benefits package
The Opportunity:
ISR are recruiting for a Service Desk Engineer fluent in Spanish to support our client's UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in a front-line role where you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).
Skills and Experience:
- Bi-lingual with professional proficiency in English and Spanish.
- Proven experience working in a technical support or service desk role.
- Excellent customer service skills and the ability to provide accurate and clear responses.
- Excellent prioritisation skills and the ability to work methodically.
- Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
- Provide 1st Line technical services across systems in the UK, as well as supporting employees in Spain.
- Diagnose and troubleshoot issues across multiple technologies.
- Escalate complex issues appropriately to senior members of the team or specialist support functions.
- Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
- Work to agreed SLAs and KPIs.
Applications:
To hear more about our client and this opportunity working as a Bi-lingual Service Desk Engineer based in Runcorn, Cheshire: please call James Sample at ISR Recruitment here in our Manchester office on 07436 071 269 or please send your latest CV and/or your online business profile for an immediate call back (james@isr.uk.com).
Please contact James here at ISR to understand more about how our client is growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.
Service Desk Engineer (Spanish speaking) in Runcorn employer: ISR Recruitment
Join a dynamic and supportive team as a Service Desk Engineer in Runcorn, where your bilingual skills will be valued in providing exceptional customer service to our UK and EU clients. With a comprehensive training programme and opportunities for professional growth, you will thrive in a collaborative work culture that prioritises employee development and offers an attractive benefits package, including overtime and on-call pay. Experience the unique advantage of working in a thriving sector focused on Transport Technology, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Spanish speaking) in Runcorn
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on how you can showcase your bilingual abilities and customer service experience. Remember, confidence is key!
✨Tip Number 3
Don’t just apply anywhere; tailor your approach! When you find a role like the Service Desk Engineer position, highlight your relevant skills and experiences that match what they’re looking for. We want to see you shine!
✨Tip Number 4
Apply through our website for a smoother process! It’s often quicker and gives you a better chance to stand out. Plus, we love seeing applications directly from our community!
We think you need these skills to ace Service Desk Engineer (Spanish speaking) in Runcorn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your bilingual skills and any relevant IT experience. We want to see how your background fits the Service Desk Engineer role, so don’t be shy about showcasing your customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills can help us deliver top-notch support. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Knowledge:Even if you’re just starting out, mention any IT certifications or courses you’ve completed. If you’ve got a basic understanding of tech, let us know! It shows you’re keen and ready to learn during the training period.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ISR Recruitment
✨Brush Up on Your Tech Skills
Make sure you have a solid understanding of basic IT concepts and troubleshooting techniques. Familiarise yourself with common issues that might arise in a service desk role, as well as any relevant certifications like CompTIA or ITIL that could give you an edge.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort level and professionalism.
✨Customer Service is Key
Highlight your customer service experience and be ready to share examples of how you've provided excellent support in previous roles. Think about specific situations where you resolved issues effectively and maintained a positive attitude.
✨Know the Company and Its Culture
Research the company and its values before the interview. Understanding their approach to customer service and technology will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
