Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st Line technical support and deliver excellent customer service.
- Company: Join a growing company in the Transport Technology sector.
- Benefits: Competitive salary, overtime pay, on-call bonus, and great benefits package.
- Why this job: Kickstart your IT career while using your language skills to help others.
- Qualifications: Fluent in English and either French or Spanish; basic IT knowledge preferred.
- Other info: 3 months of training provided with opportunities for career growth.
The predicted salary is between 25000 - 30000 £ per year.
A Service Desk Engineer (French/Spanish speaking) position based in Runcorn, requiring 3 days per week in the office. The salary ranges from £25,000 to £30,000 per year, with additional overtime and on-call pay, along with an excellent company benefits package.
The Opportunity:
ISR is recruiting for two Service Desk Engineers (one fluent in French, the other in Spanish) to support our client’s UK and EU based IT systems. Aside from being bi-lingual, candidates should have some basic knowledge or interest in IT and be looking to work in a front-line role, offering a first-class customer experience. Candidates will undertake 3 months of training on company systems and support duties before joining the company on-call rota (1 week in 4).
Skills and Experience:
- Bi-lingual with professional proficiency in English and either French or Spanish.
- Proven experience working in a technical support or service desk role.
- Excellent customer service skills and the ability to provide accurate and clear responses.
- Excellent prioritisation skills and the ability to work methodically.
- Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
- Provide 1st Line technical services across systems in the UK, as well as supporting employees in either France or Spain.
- Diagnose and troubleshoot issues across multiple technologies.
- Escalate complex issues appropriately to senior members of the team or specialist support functions.
- Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
- Work to agreed SLAs and KPIs.
Applications:
Please contact James here at ISR to understand more about how our client is growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.
Service Desk Engineer in Runcorn employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Engineer role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and customer service skills. Think about scenarios where you've provided excellent support or solved tricky problems. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Don’t forget to tailor your approach! When you’re chatting with potential employers, highlight your bilingual skills and any relevant IT certifications. Make sure they see how you can bring value to their team right from the get-go.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team, so don’t miss out on the chance to land that dream job!
We think you need these skills to ace Service Desk Engineer in Runcorn
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in either French or Spanish, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When you're writing about your previous roles, focus on any technical support or service desk experience you've had. Use specific examples that showcase your customer service skills and how you’ve tackled challenges in a methodical way.
Be Clear and Concise: We love a well-structured application! Keep your sentences clear and to the point. Avoid jargon unless it’s relevant, and make sure your passion for IT shines through without overwhelming us with too much info.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ISR Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in either French or Spanish, make sure you practice speaking and understanding technical terms in both languages. This will not only boost your confidence but also show the interviewer that you're ready to communicate effectively with clients.
✨Know Your IT Basics
Even if you’re not a tech whiz, having a basic understanding of IT concepts is crucial. Familiarise yourself with common troubleshooting steps and terminology. This will help you answer questions more confidently and demonstrate your interest in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what you did to ensure customer satisfaction. This will highlight your ability to deliver a first-class experience.
✨Understand SLAs and KPIs
Research what Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are relevant to the role. Being able to discuss these concepts during your interview will show that you understand the importance of meeting targets and providing quality service.