At a Glance
- Tasks: Lead complex projects and mentor junior engineers while being the technical expert.
- Company: Dynamic managed service provider based in Cornwall with a strong team culture.
- Benefits: Up to £50,000 salary, 25 days holiday, pension, and funded professional training.
- Other info: Hands-on role with opportunities for growth and diverse technology exposure.
- Why this job: Shape the future of tech while making a real impact on client projects.
- Qualifications: Experience in 3rd Line support and a passion for mentoring and leadership.
The predicted salary is between 41400 - 50600 £ per year.
Redruth, Cornwall (Onsite with some Hybrid-Working)
Up to £50,000 per year
Plus 25 days holiday plus bank holidays, Pension, Professional Certifications and Training paid for.
Skills and Experience:
- Owning complex projects and leading the more involved and technically demanding work from planning through to delivery.
- Partnering directly with the directors on strategic projects, giving you visibility into the business side of the MSP, not just the technical side.
- Acting as the senior technical voice for your customers, running technical reviews, shaping their future roadmap, and being the person they trust for the big decisions.
- Shaping how the technical team grows - you will have real input into defining the procedures and systems the team operates by, not just following what is already there.
- Mentoring T1/T2 engineers, building their skills so they grow into stronger engineers rather than just fixing their problems.
- Handling escalations that need real depth of expertise and subject matter expertise.
- Documenting systems and procedures so your expertise scales beyond just you.
- Presenting new systems and technologies to the team, where you'll be at the front of what they adopt next, giving you a real say in our tech stack - where a certification, course, or exam has a clear benefit to the business, they will fund it.
- Working across a varied stack and client base, different technologies, different customer environments, to ensure the role stays interesting and your skills stay broad.
The Opportunity:
Our client, a managed service provider with offices in Cornwall, is currently looking to recruit for a 3rd Line Support Engineer / Technical Manager on a permanent basis. My client is looking for someone who is proven at both a 3rd Line engineering level and is looking to step into a management role but is still willing to be hands-on and technical, as and when required.
The primary focus will always be that you function as a technical escalation point and project lead and ideally, you’ll primarily be office-based with visits to customer sites as required. For this opportunity, company-wide visibility by being in the office is important as it strengthens company culture and means you are available to mentor other engineers in real-time and support the wider team when they need you.
3rd Line Support Engineer / Technical Manager in Redruth employer: ISR Recruitment
Join a forward-thinking team dedicated to delivering critical cloud-based digital services for a major UK Government Agency. As a DevOps Engineer, you'll thrive in a collaborative and innovative work culture that prioritises employee growth and development, offering opportunities to enhance your skills in a modern AWS environment. Enjoy the flexibility of remote working while contributing to high-profile projects that make a real impact on public services.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer / Technical Manager in Redruth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ISR Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ISR Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ISR Recruitment!
✨Direct Apply to ISR Recruitment
Let's not forget to apply directly through the ISR Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer / Technical Manager in Redruth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ISR Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ISR Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ISR Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
