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For Companies At a Glance
- Tasks: Lead and support IT technicians across schools, ensuring top-notch IT service delivery.
- Company: Join a dynamic organisation in the education sector making a real difference.
- Benefits: Enjoy 25 days annual leave, pension, life insurance, and competitive salary.
- Other info: Opportunity for career growth and travel between sites.
- Why this job: Be a key player in enhancing IT services and shaping the future of education.
- Qualifications: Experience in IT management and strong technical skills required.
The predicted salary is between 36000 - 36000 £ per year.
Location: Plymouth, Devon (with some travel to other sites)
Salary: c£36,000 per year
Benefits: 25 days annual leave, plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity:
Our client based in the Education sector is looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise. Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience:
- To line manage, support, and train IT technicians across one or more regions (up to 5 to 6 direct reports).
- Conduct regular performance reviews, coaching and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
IT Services Team Lead - Plymouth employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Team Lead - Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Services Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss Windows, M365, and networking. We want you to shine when they ask about your troubleshooting skills!
✨Tip Number 3
Showcase your leadership skills! Be ready to talk about how you've managed and developed IT technicians in the past. Highlight any coaching or performance review experiences that demonstrate your ability to lead a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job as an IT Services Team Lead.
We think you need these skills to ace IT Services Team Lead - Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and technical expertise, especially in areas like Windows, M365, and networking.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Services Team Lead role. Share specific examples of how you've successfully managed teams and delivered IT support in previous roles.
Showcase Your Technical Skills: Don’t just list your technical skills; demonstrate them! Include any relevant projects or achievements that showcase your troubleshooting abilities and experience with device management and cloud services.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ISR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, M365, and networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your expertise and confidence in the role.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and develop IT technicians. Prepare examples of how you've successfully coached or supported team members in previous roles, highlighting any performance reviews or training initiatives you've implemented.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and requirements of IT services in the education sector. This could include understanding the importance of consistent service standards and how they impact students and staff alike. Showing that you grasp these nuances can set you apart.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their IT policies, team dynamics, or upcoming projects. This not only shows your interest but also helps you gauge if the role is the right fit for you.