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For Companies At a Glance
- Tasks: Lead and support IT technicians across schools, ensuring top-notch IT service delivery.
- Company: Join a leading organisation in the education sector with a focus on innovation.
- Benefits: Enjoy 25 days holiday, pension, life insurance, and competitive salary.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in education by enhancing IT services and supporting your team.
- Qualifications: Experience in managing IT teams and strong technical skills in Windows and M365.
The predicted salary is between 36000 - 36000 £ per year.
Calne, Wiltshire (with some travel to other sites) c£36,000 per year. Plus 25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity: Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise. NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience:
- Line manage, support and train IT technicians across one or more regions (up to 5 to 6 direct reports).
- Conduct regular performance reviews, coaching, and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking, and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
Applications: To learn more about our client and this great opportunity on offer working as an IT Services Team Lead based in Calne, Wiltshire; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV (john@isr.uk.com) and I’ll call you back to discuss the role in more detail.
IT Services Team Lead - Chippenham in Plymouth employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Team Lead - Chippenham in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Services Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and management experience. Be ready to share specific examples of how you've led teams and tackled complex IT issues. Confidence is key, so practice makes perfect!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each application, showing why you’re the perfect fit for the IT Services Team Lead position.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Services Team Lead - Chippenham in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Services Team Lead role. Highlight your experience in managing and supporting IT technicians, as well as any relevant technical skills. We want to see how you fit into our vision!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your knowledge of Windows, M365, networking, and device management. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Highlight Leadership Experience: Since this role involves line management, make sure to highlight any leadership experience you have. Talk about how you've coached or developed team members in the past. We love seeing candidates who can inspire and lead a team!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at ISR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, M365, and networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this role requires advanced technical expertise.
✨Showcase Your Leadership Skills
Since you'll be managing a team of IT technicians, prepare examples of how you've successfully led teams before. Think about times when you've conducted performance reviews or provided coaching, and be ready to share those experiences.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and needs of IT services in the education sector. This will help you demonstrate your understanding of the role's context and how you can contribute to operational excellence across multiple schools.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's IT strategy, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.