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For Companies At a Glance
- Tasks: Lead IT service operations and ensure top-notch support for staff and students.
- Company: Join a key player in the education sector with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday, pension, and life insurance.
- Other info: Remote role with travel; great career growth opportunities await!
- Why this job: Make a real difference in education by enhancing IT services and support.
- Qualifications: Experience in IT management and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
IT Services Manager
Plymouth, Devon (Remote role with travel to client sites)
c£40,000 per year
25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity:
Our client based in the Education sector are looking for an IT Services Manager on a permanent basis. This is a senior operational role, responsible for ensuring consistent, high quality IT support for staff and students across multiple sites. You will manage IT Cluster Leads, the central Service Desk and procurement activity, ensuring smooth business as usual delivery and continuous service improvement. You will also be working closely with the Head of IT and Infrastructure and you will translate strategy into effective operations while maintaining strong relationships with academy and regional leaders. NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Role and Responsibilities:
- Leading company-wide IT service operations and BAU delivery
- Line managing Service Leads and the central Service Desk
- Owning incident, request, problem and change processes
- Managing IT procurement, assets and supplier relationships
- Acting as the key operational escalation point
- Driving service consistency, standards and continuous improvement
- Own the solution architecture, design and optimisation of operational IT systems including Service Desk tooling and device workflows
- Collaborate with Infrastructure, and Governance Leads to ensure alignment with strategic and compliance requirements.
- Maintain architectural documentation, system maps and operational workflows.
- Own and oversee day-to-day IT service operations across the business.
- Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met.
- Manage resourcing and workload distribution across the business based on demand.
- Lead operational incident, request, problem and change processes (aligned to ITIL).
Applications:
To learn more about our client and this great opportunity on offer working as an IT Services Manager based in Plymouth, Devon; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV (john@isr.uk.com) and I’ll call you back to discuss the role in more detail.
Please contact John Noonan here at ISR to learn more about our client working at the heart of the education sector based in Plymouth as an IT Services Manager and how you can become a part of their ongoing success story.
IT Services Manager - Plymouth employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Manager - Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for an IT Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their IT needs and think about how your experience aligns with their goals. This will help you stand out as the perfect fit for the team!
✨Tip Number 3
Don’t forget to showcase your leadership skills! As an IT Services Manager, you'll be managing teams and driving service improvements. Be ready to share examples of how you've successfully led projects or improved processes in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the education sector, so don’t hesitate to put yourself out there!
We think you need these skills to ace IT Services Manager - Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Services Manager role. Highlight your experience in managing IT operations, service delivery, and team leadership. We want to see how your skills align with what our client is looking for!
Showcase Relevant Experience: When writing your application, focus on your previous roles that involved IT service management, especially in an educational setting. We love seeing examples of how you've driven service improvement and managed teams effectively.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ISR Recruitment
✨Know Your ITIL Inside Out
Since the role involves leading operational incident, request, problem, and change processes aligned to ITIL, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles and how they can improve service delivery.
✨Showcase Your Leadership Skills
As you'll be managing Service Leads and the central Service Desk, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams, managed workloads, and improved team performance in previous positions.
✨Understand the Education Sector
Familiarise yourself with the specific challenges and needs of IT services in the education sector. Be prepared to discuss how you can ensure high-quality IT support for both staff and students, and how you would approach building strong relationships with academy and regional leaders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about past incidents you've managed and how you ensured SLA performance and customer satisfaction, and be ready to share those stories.