At a Glance
- Tasks: Lead and support IT technicians across schools, ensuring top-notch service delivery.
- Company: Join a dynamic organisation in the Education sector with a focus on IT excellence.
- Benefits: Enjoy a competitive salary, 25 days leave, pension, life insurance, and more.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Make a real difference in education by enhancing IT services and supporting your team.
- Qualifications: Experience in IT management and strong technical skills in Windows and networking.
The predicted salary is between 36000 - 36000 £ per year.
Plymouth, Devon (with some travel to other sites) c£36,000 per year. Plus 25 days annual leave, plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity
Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise.
Skills and Experience
- To line manage, support, and train IT technicians across one or more regions (up to 5 to 6 direct reports).
- Conduct regular performance reviews, coaching and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
IT Services Team Lead employer: ISR Recruitment
Our client in the Education sector offers a supportive and dynamic work environment for the IT Services Team Lead role in Plymouth, Devon. With a strong focus on employee development, you will have opportunities for training and career progression while enjoying generous benefits such as 25 days of annual leave, a robust pension scheme, and life insurance. The collaborative culture fosters teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment in IT services.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Services Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss Windows, M365, and networking. We recommend practising common interview questions related to team management and troubleshooting scenarios to showcase your expertise.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When chatting with potential employers, share examples of how you've successfully managed and developed IT technicians in the past. This will show them you’re the right fit for leading their IT services team.
✨Tip Number 4
Apply through our website for a smoother process! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace IT Services Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and technical expertise, especially in areas like Windows, M365, and networking.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the IT Services Team Lead role. Share specific examples of how you've successfully managed teams and handled technical challenges in the past.
Showcase Your Leadership Skills:Since this role involves managing IT technicians, emphasise your leadership style and any relevant training or coaching experiences. We want to see how you can inspire and develop your team!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at ISR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, M365, networking, and device management. Be ready to discuss specific scenarios where you've provided advanced troubleshooting or managed IT technicians.
✨Showcase Your Leadership Skills
As a potential IT Services Team Lead, it's crucial to demonstrate your experience in managing and developing teams. Prepare examples of how you've conducted performance reviews, coached team members, or handled escalated issues effectively.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and requirements of providing IT services in an educational environment. This will help you tailor your responses and show that you understand the context in which the organisation operates.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their IT policies, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
