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- Tasks: Provide first-line IT support and troubleshoot technical issues.
- Company: Leading professional services company in Exeter, known for its supportive culture.
- Benefits: Up to £25,000 salary, 25 days holiday, pension, life insurance, and medical benefits.
- Other info: Great career growth opportunities in a dynamic work environment.
- Why this job: Join a proactive team and make a real impact in IT support.
- Qualifications: 1+ years in IT support, strong Windows Server and Office 365 knowledge.
The predicted salary is between 21000 - 29000 £ per year.
- IT Support Technician
- Exeter, Devon
- Up to c25,000 per year
- 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc.
Skills and Experience:
- 1+ years experience in a similar helpdesk or IT environment within a 1st Line role is essential
- Strong Windows Server experience (Active Directory, DHCP, DNS, GPOs, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Experience of working within an ITIL environment would be valuable
- Technical qualifications such as CompTIA+, Network + would be advantageous
- Experience within a Law Firm or similar area desirable but not essential
- Excellent customer service skills focused on providing your colleagues with first-class support
NB: A full driving licence is essential (access to a vehicle is not required, but beneficial)
The Opportunity:
My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon.
This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects.
You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software.
Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the clients IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firms in-house software and database systems.
Applications:
To learn more about our client and this great opportunity on offer working as an IT Support Technician based in Devon; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV (john@isr.uk.com) and Ill call you back to discuss the role in more detail.
Please contact John here at ISR to hear how he can help you find your next role in the Devon area as he is working with some fantastic clients who are growing and offer superb career opportunities that will enable you to develop and grow your career?
Locations
Information Technology Support Technician employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line support and showcases your skills with Windows Server and Office 365. We want to see how your background fits the role, so don’t be shy about emphasising relevant projects or tasks you've tackled.
Show Off Your Customer Service Skills: Since this role is all about providing first-class support, let us know about your customer service experience. Share examples of how you've helped colleagues or resolved issues effectively – we love a good story!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t hesitate to inject a bit of your personality into your application. We’re looking for someone who’s proactive and passionate about IT, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at ISR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your Windows Server skills, especially Active Directory and DHCP. Familiarise yourself with Office 365 features like SharePoint and OneDrive, as these are likely to come up during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-class support, be ready to share examples of how you've helped colleagues in the past. Highlight any experiences where you turned a frustrating situation into a positive outcome.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think of common IT issues you've encountered and how you resolved them, as well as how you would handle multiple helpdesk tickets at once.
✨Demonstrate Your Passion for IT
Let your enthusiasm for technology shine through! Talk about any personal projects or interests related to IT, and how they keep you motivated to learn and grow in the field.