Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues.
- Company: Leading professional services company in Exeter, known for its supportive culture.
- Benefits: Up to £25,000 salary, 25 days holiday, pension, life insurance, and medical benefits.
- Other info: Great career growth opportunities in a dynamic work environment.
- Why this job: Join a proactive team and make a real impact in IT support.
- Qualifications: 1+ years in IT support, strong Windows Server and Office 365 knowledge.
The predicted salary is between 21000 - 29000 £ per year.
- IT Support Technician
- Exeter, Devon
- Up to c£25,000 per year
- 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc.
Skills and Experience:
- 1+ years’ experience in a similar helpdesk or IT environment within a 1st Line role is essential
- Strong Windows Server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) along with knowledge of Windows Desktop 10 / 11
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Experience of working within an ITIL environment would be valuable
- Technical qualifications such as CompTIA+, Network + would be advantageous
- Experience within a Law Firm or similar area desirable but not essential
- Excellent customer service skills focused on providing your colleagues with first‑class support
NB : A full driving licence is essential (access to a vehicle is not required, but beneficial)
The Opportunity:
My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon.
This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects.
You will be providing first‑line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll‑out of new hardware and software.
Additionally, you will assist the IT team in providing end‑user IT training and other related tasks to help ensure the client’s IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm’s in‑house software and database systems.
Applications:
Please call and speak to John Noonan here at ISR on 07719 919 860 to learn more about our exciting client based in Devon and their ongoing growth plans.
#J-18808-Ljbffr
Information Technology Support Technician employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support questions and practice your responses. Show off your technical skills and customer service experience, as they’re key for this role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings that excite you, and tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm and professionalism, which is exactly what employers want to see.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows Server, Office 365, and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about providing first-class support, don’t forget to showcase your customer service experience. Share examples of how you've helped colleagues or clients in the past – we love a good success story!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out. Remember, we’re looking for someone who’s passionate about IT and enjoys working with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ISR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your Windows Server skills, especially Active Directory, DHCP, and DNS. Familiarise yourself with Office 365 features like SharePoint and OneDrive, as these are likely to come up during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-class support, be ready to share examples of how you've helped colleagues in the past. Think of specific situations where you turned a frustrating tech issue into a positive experience.
✨Prepare for ITIL Questions
If you have experience working in an ITIL environment, be prepared to discuss it. If not, do a bit of research on ITIL principles and how they apply to IT support roles. This shows you're proactive and willing to learn.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This demonstrates your interest and helps you gauge if the company is the right fit for you.