At a Glance
- Tasks: Provide 2nd line IT support and resolve over 2000 service requests monthly.
- Company: Join a dynamic managed service provider with a strong team culture.
- Benefits: Enjoy competitive salary, 25 days holiday, pension, life insurance, and hybrid working.
- Other info: Great career growth opportunities and exposure to diverse technology solutions.
- Why this job: Be part of exciting projects and enhance your tech skills in a rewarding environment.
- Qualifications: 2+ years in IT support, strong Windows Server knowledge, and excellent customer service skills.
The predicted salary is between 26000 - 39000 € per year.
2nd Line Support Engineer Bodmin, Cornwall (+ Hybrid Working 2 days from home) c£32,500 per year Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.)
Skills and Experience:
- 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential
- Experience working for an MSP is essential
- Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
- VMWare/Hyper-V knowledge
- Working within an ITIL environment, preferably holding a current qualification
- Technical qualifications such as CompTIA+, Network+ would be advantageous
- Experience of Agile methodologies would be an advantage
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)
- Experience with onsite/offsite backup products and storage (including cloud storage)
- Ability to work under pressure and manage multiple projects
- Excellent customer service skills
- A full driving licence (access to a vehicle is not required, but beneficial)
The Opportunity:
My client, a managed service provider, is currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.
Applications:
Please call and speak to John Noonan here at ISR on 07719 919 860 to learn more about our exciting client based in Devon and their ongoing growth plans.
Information Technology Support Engineer in Cornwall employer: ISR Recruitment
Join a dynamic managed service provider in Bodmin, Cornwall, where you will thrive in a supportive work culture that values employee growth and development. With excellent benefits including 25 days holiday, pension, and life insurance, plus the flexibility of hybrid working, this role offers a rewarding opportunity to enhance your IT skills while contributing to a collaborative team environment. Embrace the chance to work on diverse projects and make a meaningful impact within the company as it continues to grow.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Cornwall
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you nail those tricky questions. Plus, it’s a great way to build confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Information Technology Support Engineer in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of 2nd Line Support Engineer. Highlight your relevant experience, especially in helpdesk or IT environments, and don’t forget to mention your technical skills like Windows Server and Office 365 knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your problem-solving skills make you a great fit for our team. Keep it concise but engaging!
Show Off Your Customer Service Skills:Since this role involves interacting with a variety of people, be sure to showcase your excellent customer service skills in your application. Share examples of how you've successfully resolved issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at ISR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and Office 365. Be ready to discuss your experience with VMWare/Hyper-V and any ITIL practices you've followed. The more confident you are in your knowledge, the better you'll impress them!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging support issues in the past. Think about times when you had to manage multiple projects under pressure and how you resolved them. This will demonstrate your ability to thrive in a busy environment.
✨Communicate Like a Pro
Since you'll be dealing with a range of people, from juniors to senior executives, practice explaining complex tech concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly and effectively during the interview.
✨Research the Company Culture
Get to know the company’s values and culture before the interview. Understanding their approach to customer service and teamwork will help you align your answers with what they’re looking for. Plus, it shows that you're genuinely interested in being part of their team!
