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For Companies At a Glance
- Tasks: Lead IT operations, ensuring top-notch service delivery and team management.
- Company: Dynamic tech company in Leeds with a focus on innovation.
- Benefits: Competitive salary, remote work options, and excellent company perks.
- Why this job: Join a forward-thinking team and make a real impact in IT operations.
- Qualifications: Strong IT management experience and ITIL certification required.
- Other info: Great career growth opportunities in a collaborative environment.
The predicted salary is between 43000 - 57000 £ per year.
Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver a high level of service across infrastructure applications and end-user support.
Skills and Experience
- Strong experience working in an IT Manager/Operations lead role
- In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.)
- Experience with change management planning and documentation
- A deep understanding of escalation actions, processes, and reporting
- Extensive exposure to release and deployment management processes
- Ability to manage senior level stakeholders and end clients
- Experience with managing teams of IT professionals
Role and Responsibilities
- Oversee day-to-day IT service operations ensuring consistent delivery across infrastructure applications and end-user support
- Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures
- Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
- Identify opportunities to enhance service delivery, reduce costs and improve user experience
To learn and understand more about this role working as an IT Operations Manager based in Leeds, West Yorkshire; please contact James Sample at ISR Recruitment or share a copy of your CV or your online business profile for a callback in strict confidence.
IT Operations Manager Leeds in Harrogate employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager Leeds in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities in Leeds. A friendly chat can sometimes lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL practices and service management frameworks. We all know that confidence is key, so practice answering common questions related to team management and incident resolution to impress your potential employers.
✨Tip Number 3
Showcase your hands-on experience! When you get the chance to speak with hiring managers, highlight specific examples of how you've improved service delivery or managed teams effectively. Real-life stories resonate well!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for talented individuals like you to join our network.
We think you need these skills to ace IT Operations Manager Leeds in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with ITIL practices and service management frameworks, as these are key for us. Use specific examples that showcase your skills in managing teams and delivering high-quality service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Leeds team. Mention your hands-on experience and how you can contribute to enhancing service delivery and user experience. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use metrics and specific outcomes to demonstrate your impact in previous roles. This will help us see how you can bring value to our operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ISR Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices and service management frameworks. Be ready to discuss how you've implemented these methodologies in past roles, as this will show your depth of understanding and hands-on experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your proactive line management skills. Think about times when you successfully led a team through challenges or improved service delivery. This will demonstrate your ability to manage teams effectively.
✨Be Ready for Change Management Questions
Expect questions around change management planning and documentation. Have specific examples ready that illustrate your experience with these processes, including any tools or frameworks you've used to ensure smooth transitions.
✨Engage with Stakeholders
Since managing senior-level stakeholders is key, prepare to discuss how you've navigated relationships with clients and upper management. Highlight your communication strategies and how you've ensured their needs were met while maintaining service quality.
