At a Glance
- Tasks: Lead the technical architecture for a major CRM transformation programme remotely.
- Company: Confidential public sector organisation with a focus on digital transformation.
- Benefits: Market rates around £550 per day, remote work, and impactful projects.
- Other info: Opportunity for security clearance and collaboration with senior stakeholders.
- Why this job: Shape the future of customer engagement in a strategic role.
- Qualifications: Experience in CRM migrations, enterprise architecture, and strong stakeholder engagement skills.
The predicted salary is between 132000 - 132000 £ per year.
6-month contract
Remote Working
Market Rates (c£550 per day)
The Opportunity: We are supporting a confidential public sector organisation in the appointment of an experienced CRM Technical Architect to play a key role in a major CRM transformation programme on an initial 6-month contract basis for a major central government project (Government Digital Services).
Working within a complex enterprise environment, you will be responsible for defining the current technical landscape, developing a transitional target architecture and producing the technical artefacts required to support future CRM strategy and implementation. This is a strategic architecture role requiring significant experience of CRM migration programmes, enterprise architecture, and contact centre solutions, with the successful candidate helping to shape the future technical direction of a business-critical customer engagement platform.
We are seeking a highly experienced Technical Architect who combines deep CRM architecture expertise with strong enterprise integration knowledge and a proven track record of delivering successful CRM migration programmes. You will be comfortable operating at both strategic and technical levels, engaging with senior stakeholders and producing high-quality architectural deliverables that support long-term technology transformation.
If you are an experienced CRM Technical Architect with expertise in CRM migrations, enterprise architecture and contact centre solutions, we'd be delighted to hear from you.
Skills and Experience:
- Proven experience operating as a Technical Architect, CRM Architect or Enterprise Architect on complex transformation programmes.
- Strong experience designing and delivering CRM migration strategies.
- Experience architecting enterprise CRM solutions within large-scale organisations.
- Demonstrable experience designing technical solutions supporting contact centre environments.
- Strong understanding of systems integration, enterprise architecture and application interoperability.
- Experience producing high-quality architecture documentation and technical design artefacts.
- Strong knowledge of Architecture Modelling / Integration Design / Data Flows / Sequence Diagrams / Environment Architecture.
- Experience defining non-functional requirements and technical governance processes.
- Experience developing technical risk registers, assumptions logs and implementation strategies.
- Excellent stakeholder engagement and communication skills.
- Experience supporting digital transformation and enterprise application modernisation programmes.
- Exposure to cloud technologies such as AWS or Azure would be beneficial but is not essential.
Role and Responsibilities:
- Lead the technical architecture for a major CRM transformation programme.
- Assess and document the current ("As-Is") technical architecture, including applications, integrations and supporting infrastructure.
- Produce detailed architecture documentation including As-Is Architecture Diagrams / Data Flow Diagrams / Supplier Landscape Assessments / Interface Mapping.
- Design the transitional target-state CRM architecture to support future organisational requirements.
- Produce technical architecture artefacts including Technical Architecture Diagrams / Integration Patterns / Sequence Diagrams / Environment Models.
- Develop architecture approaches that support future CRM platform evolution while meeting immediate programme objectives.
- Identify technical risks, assumptions and architectural dependencies throughout the programme lifecycle.
- Define and document non-functional requirements including security, resilience, availability, scalability and performance.
- Support architecture governance, technical assurance and design authority reviews.
- Develop test, assurance and validation strategies.
- Produce cutover, transition, knowledge transfer and handover documentation.
- Work closely with business stakeholders, delivery teams, solution architects and third-party suppliers throughout the engagement.
NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around two weeks’ lead-time).
Applications: To learn more about this newly created opportunity consulting as a GDS-focused CRM Technical Architect for an initial 6-month engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence.
CRM Technical Architect in Derby employer: ISR Recruitment
As a leading public sector organisation, we offer an exceptional work environment that prioritises innovation and collaboration. Our remote working model allows for flexibility while engaging in meaningful projects that shape the future of government services. With a strong focus on employee development and a commitment to fostering a culture of inclusivity, we provide our team with the tools and opportunities needed to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Technical Architect in Derby
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at ISR Recruitment that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace CRM Technical Architect in Derby
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at ISR Recruitment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at ISR Recruitment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at ISR Recruitment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at ISR Recruitment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at ISR Recruitment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at ISR Recruitment.
