At a Glance
- Tasks: Provide 1st Line technical support and deliver excellent customer service.
- Company: Join a growing company in the Transport Technology sector.
- Benefits: Competitive salary, overtime pay, and an excellent benefits package.
- Other info: 3 months of training provided and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your IT skills while helping others.
- Qualifications: Fluent in Spanish and English with a passion for IT support.
The predicted salary is between 25000 - 30000 £ per year.
Runcorn (3 days per week in the office)
£25,000 to £30,000 per year (+ Overtime + On Call)
Plus an excellent company benefits package
The Opportunity:
ISR are recruiting for a Service Desk Engineer fluent in Spanish to support our client’s UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in a front-line role where you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).
Skills and Experience:
- Bi-lingual with professional proficiency in English and Spanish.
- Proven experience working in a technical support or service desk role.
- Excellent customer service skills and the ability to provide accurate and clear responses.
- Excellent prioritisation skills and the ability to work methodically.
- Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
- Provide 1st Line technical services across systems in the UK, as well as supporting employees in Spain.
- Diagnose and troubleshoot issues across multiple technologies.
- Escalate complex issues appropriately to senior members of the team or specialist support functions.
- Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
- Work to agreed SLAs and KPIs.
Applications: To hear more about our client and this opportunity working as a Bi-lingual Service Desk Engineer based in Runcorn, Cheshire, please call James Sample at ISR Recruitment here in our Manchester office on 07436 071 269 or please send your latest CV and/or your online business profile for an immediate call back.
Please contact James here at ISR to understand more about how our client is growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.
Locations
Service Desk Engineer (Spanish speaking) in Cheshire, Warrington employer: ISR Recruitment
Join a dynamic team as a Service Desk Engineer in Runcorn, where your bilingual skills in Spanish and English will be highly valued. Our company fosters a supportive work culture with extensive training opportunities, competitive salaries, and an excellent benefits package, ensuring that you can grow both personally and professionally while delivering exceptional customer service in the fast-paced Transport Technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Spanish speaking) in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your Spanish proficiency during interviews, as it’s a key part of the role. Don’t shy away from using it if the opportunity arises!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and interests.
We think you need these skills to ace Service Desk Engineer (Spanish speaking) in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your bilingual skills and any relevant IT experience. We want to see how your background fits the Service Desk Engineer role, so don’t be shy about showcasing your customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Knowledge:Even if you’re just starting out, mention any IT certifications or courses you’ve completed. If you have a basic understanding of tech support, let us know! It shows you’re keen and ready to learn.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at ISR Recruitment
✨Brush Up on Your Tech Skills
Make sure you have a solid understanding of basic IT concepts and troubleshooting techniques. Familiarise yourself with common issues that might arise in a service desk role, as well as any relevant certifications like CompTIA or ITIL that could give you an edge.
✨Show Off Your Bilingual Skills
Since the role requires fluency in both Spanish and English, practice switching between the two languages. Be prepared to demonstrate your language skills during the interview, perhaps by answering questions in both languages or discussing technical issues in Spanish.
✨Prepare for Customer Service Scenarios
Think about past experiences where you provided excellent customer service. Be ready to share specific examples of how you handled difficult situations or resolved issues, highlighting your communication skills and ability to work under pressure.
✨Know the Company and Its Culture
Research the company’s values and mission. Understanding their approach to customer service and technology will help you align your answers with what they’re looking for. This shows genuine interest and can set you apart from other candidates.
