At a Glance
- Tasks: Lead the technical architecture for a major CRM transformation programme.
- Company: Confidential public sector organisation with a focus on digital services.
- Benefits: Competitive market rates, remote work, and a chance to shape future technology.
- Other info: Opportunity for security clearance and collaboration with senior stakeholders.
- Why this job: Make a real impact on government projects while working remotely.
- Qualifications: Experience in CRM architecture and complex transformation programmes required.
The predicted salary is between 132000 - 132000 £ per year.
A 6-month contract opportunity for an experienced CRM Technical Architect to play a key role in a major CRM transformation programme for a central government project (Government Digital Services).
Working within a complex enterprise environment, you will be responsible for:
- Defining the current technical landscape
- Developing a transitional target architecture
- Producing the technical artefacts required to support future CRM strategy and implementation
This role requires significant experience of CRM migration programmes, enterprise architecture, and contact centre solutions. The successful candidate will help shape the future technical direction of a business-critical customer engagement platform.
We are seeking a highly experienced Technical Architect who combines deep CRM architecture expertise with strong enterprise integration knowledge and a proven track record of delivering successful CRM migration programmes. You will be comfortable operating at both strategic and technical levels, engaging with senior stakeholders and producing high-quality architectural deliverables that support long-term technology transformation.
Skills and Experience:
- Proven experience operating as a Technical Architect, CRM Architect or Enterprise Architect on complex transformation programmes
- Strong experience designing and delivering CRM migration strategies
- Experience architecting enterprise CRM solutions within large-scale organisations
- Demonstrable experience designing technical solutions supporting contact centre environments
- Strong understanding of systems integration, enterprise architecture and application interoperability
- Experience producing high-quality architecture documentation and technical design artefacts
- Strong knowledge of Architecture Modelling / Integration Design / Data Flows / Sequence Diagrams / Environment Architecture
- Experience defining non-functional requirements and technical governance processes
- Experience developing technical risk registers, assumptions logs and implementation strategies
- Excellent stakeholder engagement and communication skills
- Experience supporting digital transformation and enterprise application modernisation programmes
- Exposure to cloud technologies such as AWS or Azure would be beneficial but is not essential
Role and Responsibilities:
- Lead the technical architecture for a major CRM transformation programme
- Assess and document the current ("As-Is") technical architecture, including applications, integrations and supporting infrastructure
- Produce detailed architecture documentation including As-Is Architecture Diagrams / Data Flow Diagrams / Supplier Landscape Assessments / Interface Mapping
- Design the transitional target-state CRM architecture to support future organisational requirements
- Produce technical architecture artefacts including Technical Architecture Diagrams / Integration Patterns / Sequence Diagrams / Environment Models
- Develop architecture approaches that support future CRM platform evolution while meeting immediate programme objectives
- Identify technical risks, assumptions and architectural dependencies throughout the programme lifecycle
- Define and document non-functional requirements including security, resilience, availability, scalability and performance
- Support architecture governance, technical assurance and design authority reviews
- Develop test, assurance and validation strategies
- Produce cutover, transition, knowledge transfer and handover documentation
- Work closely with business stakeholders, delivery teams, solution architects and third-party suppliers throughout the engagement
Note: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around two weeks’ lead-time).
To learn more about this opportunity, please call Edward Laing at ISR Recruitment on 07436 071 872 or send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence.
CRM Technical Architect in Cardiff employer: ISR Recruitment
As a leading public sector organisation, we offer an exceptional work environment that prioritises innovation and collaboration. Our remote working model ensures flexibility while you contribute to impactful CRM transformation projects that shape the future of customer engagement. With a strong focus on employee growth, we provide opportunities for professional development and the chance to work alongside experienced stakeholders in a dynamic and supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Technical Architect in Cardiff
✨Get Involved in Tech Meetups
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We think you need these skills to ace CRM Technical Architect in Cardiff
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at ISR Recruitment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at ISR Recruitment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at ISR Recruitment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at ISR Recruitment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at ISR Recruitment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at ISR Recruitment.
