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- Tasks: Lead and support IT technicians across schools, ensuring top-notch service delivery.
- Company: Join a dynamic organisation in the Education sector focused on IT excellence.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Other info: Opportunity for travel and growth in a supportive team environment.
- Why this job: Be a key player in enhancing IT services for schools and shaping future tech leaders.
- Qualifications: Experience in IT management and strong technical skills in Windows and networking.
The predicted salary is between 36000 - 36000 £ per year.
Calne, Wiltshire (with some travel to other sites) c£36,000 per year
Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise. NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience
- Line manage, support and train IT technicians across one or more regions (up to 5 to 6 direct reports).
- Conduct regular performance reviews, coaching, and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking, and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
To learn more about our client and this great opportunity on offer working as an IT Services Team Lead based in Calne, Wiltshire; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV (john@isr.uk.com) and I’ll call you back to discuss the role in more detail.
IT Services Team Lead in Calne employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Team Lead in Calne
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Services Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss Windows, M365, networking, and device management. We want you to shine when it comes to advanced troubleshooting questions!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've managed and developed IT technicians in the past. Highlight your experience with performance reviews and coaching to demonstrate your ability to lead a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that IT Services Team Lead position.
We think you need these skills to ace IT Services Team Lead in Calne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing IT teams and delivering high-quality service. We want to see how your skills align with the role of IT Services Team Lead, so don’t be shy about showcasing your technical expertise and leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm for the education sector and how you can contribute to operational excellence across multiple schools.
Showcase Your Technical Skills: Since this role requires strong technical knowledge, make sure to include specific examples of your experience with Windows, M365, networking, and device management. We want to know how you’ve tackled technical challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ISR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, M365, networking, and device management. Be ready to discuss specific scenarios where you've provided advanced troubleshooting or managed IT technicians.
✨Showcase Your Leadership Skills
As an IT Services Team Lead, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, conducted performance reviews, or coached technicians. Highlight your ability to ensure consistent service standards across multiple sites.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and requirements of IT services in the education sector. Be prepared to discuss how you can ensure high-quality IT service delivery tailored to schools and educational institutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and technical expertise. Think of specific situations where you've handled escalated issues or supported project delivery, like device rollouts or network upgrades, and be ready to share those experiences.