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For Companies At a Glance
- Tasks: Provide technical support and solutions for clients in a fast-paced environment.
- Company: Join a reputable IT Solutions company focused on the healthcare sector.
- Benefits: Enjoy a competitive salary and excellent company benefits.
- Why this job: Be part of an innovative team making a real impact in healthcare technology.
- Qualifications: 2+ years in Application Support; strong technical and communication skills required.
- Other info: Onsite role in Gerrards Cross, Buckinghamshire with opportunities for growth.
The predicted salary is between 28000 - 42000 £ per year.
Gerrards Cross, Buckinghamshire (Onsite) £35,000 per annum (plus excellent company benefits)
The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards Cross site in the heart of Buckinghamshire. We are looking for a driven individual who thrives on problem-solving and takes ownership of situations to deliver technical solutions, always prioritising our clients' needs. Your strong technical expertise and excellent communication skills will be essential in providing exceptional customer service.
Skills and Experience:
- Minimum 2+ years of experience in a 1st/2nd Line Support/ Application Support or similar role.
- Strong experience in Application Support, Windows, Databases and Remote Access Tools.
- Proficiency with service desk ticketing tools (Jira).
- Ability to work autonomously and take initiative.
- Excellent communication and interpersonal skills.
- Microsoft qualifications or degree preferred.
Please call Edward Laing here at ISR Recruitment on 07436 071 872 to learn more about our client based in Buckinghamshire and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology.
Application Support Analyst employer: ISR Recruitment
Contact Detail:
ISR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Jira and remote access tools. Being able to discuss your experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare examples of past experiences where you successfully solved technical issues or improved processes. This will showcase your problem-solving skills and ability to take ownership, which are crucial for the Application Support Analyst position.
✨Tip Number 3
Research the healthcare sector, particularly clinical trials, to understand the challenges and needs of clients in this field. This knowledge will help you tailor your responses in interviews and show that you are genuinely interested in the role.
✨Tip Number 4
Practice your communication skills by explaining technical concepts in simple terms. As the role requires excellent interpersonal skills, being able to convey complex information clearly will set you apart from other candidates.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd Line Support and Application Support. Emphasise your technical skills, particularly with Windows, Databases, and Remote Access Tools, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your commitment to delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your skills and how they align with the company's needs.
Highlight Relevant Qualifications: If you have any Microsoft qualifications or a degree, make sure to mention them prominently in your application. This can set you apart from other candidates and show your dedication to the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for an Application Support Analyst.
How to prepare for a job interview at ISR Recruitment
✨Showcase Your Problem-Solving Skills
As an Application Support Analyst, you'll need to demonstrate your ability to tackle technical issues. Prepare examples from your past experience where you successfully resolved problems, highlighting your thought process and the impact of your solutions.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of service desk ticketing tools like Jira, as well as any other relevant software mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you've effectively communicated with clients or team members in the past, especially in high-pressure situations. This will demonstrate your ability to provide exceptional customer service.
✨Research the Company and Sector
Understanding the healthcare sector, particularly clinical trials, can give you an edge. Research the company’s role in this field and be ready to discuss how your skills can contribute to their mission. This shows genuine interest and initiative.
